Operations Analyst – System Operations

• Governance, Compliance & Policy Leadership (30%): Reporting in support of safe, reliable and regulatory compliant system operations
• Leading the development and maintenance of critical operational policies and documents
• Providing training to Associates and Members
• Ensuring work products meet NERC/FERC or internal standards
• Operational Systems & Data Integrity (20%): Ensuring the source of truth is accurate
• Research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery
• Resource Coordination & Real-Time Support (15%): Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities
• Project Management & Performance Monitoring (20%): Monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion
• Interacting with management/executive levels regarding project status and operational health
• Strategic Analysis & Administrative Leadership (15%): Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
• Strong knowledge of Microsoft Office applications
• Power/Electric Utility industry experience not required but beneficial
• Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred
• BESCA Certification Required - Bulk Electric System Cyber Authorized
• Proficiency in project management, and business process/reporting improvement
• Strong Experience with Microsoft Office Suite
• Familiar with project management tools, documentation standards, and reporting practices
• In-depth understanding of data and program security best practices
• Hands-on experience with security tools and compliance requirements
• Excellent diagnostic, problem-solving, and analytical abilities with strong attention to detail
• Exceptional communication, presentation, and interpersonal skills
• Demonstrated experience in cross-functional technical and non-technical teams
• Strong organizational and time-management skills with ability to prioritize effectively
• Customer-focused mindset with ability to work both independently and collaboratively
• Analyst II: 2+ Years experience
• Analyst III: 4+ Years experience
• Analyst IV: 8+ Years experience

Relevant certifications are a plus but not required: Project Management Professional (PMP)

• Comprehensive medical, dental, and vision coverage
• Strong retirement program
• Career development
• Flexible work schedules
• Focus on wellness