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Operations Analyst – System Operations

United States, Tucker 65200.00 - 135200.00 USD / Year · Job Posted February 19, 2026
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Job Description

The Operations Analyst – System Operations provides technical and functional reporting, documentation and post event compliance/analysis expertise within the System Operations group. This role is responsible for the integrity of critical operating documents, ensuring compliance with reliability standards, and coordinating resources to support both real-time and post-operational system reporting needs. Key tasks include but are not limited to collecting and analyzing information from systems, reviewing, drafting and maintaining operational reporting, identifying business reporting needs. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.

Job Responsibility

  • Governance, Compliance & Policy Leadership (30%): Reporting in support of safe, reliable and regulatory compliant system operations
  • Leading the development and maintenance of critical operational policies and documents
  • Providing training to Associates and Members
  • Ensuring work products meet NERC/FERC or internal standards
  • Operational Systems & Data Integrity (20%): Ensuring the source of truth is accurate
  • Research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery
  • Resource Coordination & Real-Time Support (15%): Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities
  • Project Management & Performance Monitoring (20%): Monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion
  • Interacting with management/executive levels regarding project status and operational health
  • Strategic Analysis & Administrative Leadership (15%): Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership

Requirements

  • Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
  • Strong knowledge of Microsoft Office applications
  • Power/Electric Utility industry experience not required but beneficial
  • Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred
  • BESCA Certification Required - Bulk Electric System Cyber Authorized
  • Proficiency in project management, and business process/reporting improvement
  • Strong Experience with Microsoft Office Suite
  • Familiar with project management tools, documentation standards, and reporting practices
  • In-depth understanding of data and program security best practices
  • Hands-on experience with security tools and compliance requirements
  • Excellent diagnostic, problem-solving, and analytical abilities with strong attention to detail
  • Exceptional communication, presentation, and interpersonal skills
  • Demonstrated experience in cross-functional technical and non-technical teams
  • Strong organizational and time-management skills with ability to prioritize effectively
  • Customer-focused mindset with ability to work both independently and collaboratively
  • Analyst II: 2+ Years experience
  • Analyst III: 4+ Years experience
  • Analyst IV: 8+ Years experience

Nice to have

Relevant certifications are a plus but not required: Project Management Professional (PMP)

What we offer

  • Comprehensive medical, dental, and vision coverage
  • Strong retirement program
  • Career development
  • Flexible work schedules
  • Focus on wellness

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