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The Incident Manager – DSCSA War Room serves as the single point of command during DSCSA‑impacting incidents. This role leads real‑time triage, escalation, cross‑functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns. This individual operates within McKesson’s ITSM and Major Incident Management (MIM) framework and partners closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement.
Job Responsibility:
Manage DSCSA-impacting incidents
Lead real-time triage
Ensure effective communication across teams
Serve as single point of command during DSCSA-impacting incidents
Lead real-time triage, escalation, cross-functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns
Operate within McKesson's ITSM and Major Incident Management (MIM) framework
Partner closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement
Requirements:
Minimum of 5 years of experience in operations analysis or a related field
Strong background in incident management, particularly with SAP ATTP and EPCIS
Strong problem-solving skills
Ability to manage executive communication effectively