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Operations Analysis Senior Specialist

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NTT DATA

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Incident Manager – DSCSA War Room serves as the single point of command during DSCSA‑impacting incidents. This role leads real‑time triage, escalation, cross‑functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns. This individual operates within McKesson’s ITSM and Major Incident Management (MIM) framework and partners closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement.

Job Responsibility:

  • Manage DSCSA-impacting incidents
  • Lead real-time triage
  • Ensure effective communication across teams
  • Serve as single point of command during DSCSA-impacting incidents
  • Lead real-time triage, escalation, cross-functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns
  • Operate within McKesson's ITSM and Major Incident Management (MIM) framework
  • Partner closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement

Requirements:

  • Minimum of 5 years of experience in operations analysis or a related field
  • Strong background in incident management, particularly with SAP ATTP and EPCIS
  • Strong problem-solving skills
  • Ability to manage executive communication effectively

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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