Operations Agent

• Ensure all reservations are managed in detail and suppliers receive them on time
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed
• Oversee Operation during excursion day and support, gather and feedback information of any incidents or accident that may occur
• Manage and load all bookings into the system and supplier relations and expectations
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes
• Manage amendments and communicate them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimising costs and load factor
• Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation

• Good administration skills, strong planning, organisation and confident with technology
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead
• A genuinely helpful, flexible and professional personality
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
• Excellent communication skills, both verbal and written, in English and Spanish is required
• A collaborative team player who wants to learn, grow and embrace the digital culture

Other European languages would be advantageous

• Attractive compensation package
• Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Seasonal or permanent contracts
• Growth opportunities tailored to your unique skills and expertise