Operations Agent

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor
• Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met
• Ensure all reservations are managed in detail and suppliers receive them on time
• Guide contracting
• Ability to think quickly to replan, accordingly to vehicle/guide availability
• Excellent communication skills necessary to deliver information to the service delivery team and suppliers

• Right to work in Spain
• Speak English
• Great organisational skills and ability to work in a fast-paced environment
• Experience in the leisure and tourism industry – ideally in a booking admin position is desirable
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• Can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills
• Collaborative approach, a real team player
• Excellent communication skills, both verbal and written in English and Spanish is required for this role

Other European languages would be advantageous

• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain a discounted private health insurance
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to your unique skills and expertise