Operations Agent

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor
• solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met
• ensure all reservations are managed in detail and suppliers receive them on time
• guide contracting
• ability to think quickly to replan, accordingly to vehicle/guide availability
• excellent communication skills necessary to deliver information to the service delivery team and suppliers.

• Great organisational skills and ability to work in a fast-paced environment
• experience in the leisure and tourism industry – ideally in a booking admin position is desirable
• able to work in a flexible manner (including different shifts Monday-Sunday)
• you can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills
• collaborative approach, a real team player
• excellent communication skills, both verbal and written in English and Spanish is required for this role
• other European languages would be advantageous.

other European languages

• 22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
• discounts and multiple offers with TUI Club De Benefits
• option to obtain a discounted private health insurance
• payment for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
• involvement with charity and sustainability initiatives like the TUI Care Foundation
• complimentary access to WeCare Team & 24/7 Wellbeing Hub
• career growth opportunities
• seasonal contracts starting ASAP till the end of October 2025.