Operations Agent

• Oversee and manage hotel and land service reservations for groups and individuals
• Ensure last minute operational changes and/or reservations
• Ensure all reservations are managed in detail and suppliers receive them on time
• Load correctly all reservations in the system
• Send all needed documents (final details and vouchers) to the clients
• Send the proforma invoice to the clients in advance when pre-payment is required
• Request and monitor pre-payments both of clients and suppliers
• Solve daily operational issues
• Assist clients when on the spot through the emergency line
• Re-check all reservations day by day
• Monitor booking positions for groups and send weekly updates to the hotels
• Local guide contracting
• Supplier invoices discrepancy check

• Excellent communication skills, both verbal and written in English and Italian is required
• Great organizational skills and ability to work in a fast-paced environment
• Experience in the leisure and tourism industry is desirable
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• Able to solve problems independently and embrace our digital culture
• Easily adapt to working changes and quickly learn new skills
• A collaborative and great team player
• Ability to prioritize in day-by-day workload

Other European languages would be advantageous

• Competitive salary package
• 1 - 2 days off/week
• 40 working hours/week
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise