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Operations Agent - Transfer

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TUI

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Location:
Bulgaria , Bourgas

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Bulgaria - Burgas Airport. You will be responsible for communication booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

Job Responsibility:

  • Coordinating change and replanning during daily transfer operations for airport and managing last-minute bookings and amendments
  • Delivering information to the service delivery team and suppliers guaranteeing on-time services, whilst optimizing costs and load factor
  • Ability to think quickly to replan, according to vehicle availability
  • First line of transfer support to the service delivery team
  • Solving daily operational incidents relating to TUI Group package services including transfers, to guarantee that our Service Level Agreements are met

Requirements:

  • Great organizational skills and ability to work in a fast-paced environment
  • Experience in the leisure and tourism industry - ideally in a booking admin position is desirable
  • Able to work in a flexible manner (including different shifts Monday-Sunday)
  • Can solve problems independently and embrace our digital culture
  • Collaborative approach, a real team player
  • Excellent communication skills, both verbal and written in Bulgarian and in English

Nice to have:

Experience in the leisure and tourism industry - ideally in a booking admin position

What we offer:
  • A competitive salary package
  • Additional Health Insurance (Euroins.)
  • Food Voucher (100 BGN/month)
  • 1,5 days off/week
  • 40 working hours/week
  • Paid training days plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
  • Seasonal or permanent contracts with growth opportunities tailored to your unique skills and expertise

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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