Operations Agent Groups & Tours

• Organization of groups as their confirmed programs
• Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups
• Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary
• Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour
• Tracking of bookings received through online channels / platforms
• Create bookings in our system including all the services required for the program and their corresponding costs
• Manage administrative tasks, prepayments and resolve cost discrepancies

• Ability to work as part of a team
• People skills, self-confidence to communicate with your team, other departments, suppliers, and customers
• Remain calm in unexpected situations, work well under pressure and offer empathy to resolve effectively
• Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services
• Excellent communication skills, both verbal and written in English and Spanish
• German is advantageous

German language skills

• 22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain a discounted private health insurance
• Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub