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Operations Agent Groups & Tours

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TUI

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Location:
Spain, Torremolinos

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

20800.00 EUR / Year

Job Description:

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Torremolinos. You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

Job Responsibility:

  • Organization of groups as their confirmed programs
  • Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups
  • Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary
  • Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour
  • Tracking of bookings received through online channels / platforms
  • Create bookings in our system including all the services required for the program and their corresponding costs
  • Manage administrative tasks, prepayments and resolve cost discrepancies

Requirements:

  • Ability to work as part of a team
  • People skills, self-confidence to communicate with your team, other departments, suppliers, and customers
  • Remain calm in unexpected situations, work well under pressure and offer empathy to resolve effectively
  • Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services
  • Excellent communication skills, both verbal and written in English and Spanish
  • German is advantageous

Nice to have:

German language skills

What we offer:
  • 22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
  • Discounts and multiple offers with TUI Club De Benefits
  • Option to obtain a discounted private health insurance
  • Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Additional Information:

Job Posted:
May 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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