Operations Agent Groups & Cruises

• Communicate booking updates with excursion suppliers and destination teams
• Organize groups and their confirmed programs
• Check hotel reservations
• Coordinate necessary suppliers for groups (guides, transportation, restaurants, entrances)
• Contact customers before, during, and after the trip to manage changes, cancellations, new requests, prepayments, solve problems, and handle complaints
• Provide support for cruise preparation activities at the port
• Prepare vouchers and documentation needed for the tour
• Brief tour leaders/guides prior to starting the tour
• Track bookings received through online channels/platforms
• Create bookings in the system including all required services and their corresponding costs
• Manage administrative tasks, prepayments, and resolve cost discrepancies

• Right to work in Malta
• Speak English and Maltese
• Valid driver's license and access to a personal vehicle
• Ability to work as part of a team
• People skills
• Self-confidence to communicate with team, other departments, suppliers, and customers
• Genuinely helpful, flexible regarding working hours, and professional personality
• Ability to remain calm under pressure and offer empathy
• Willingness to learn the requirements of the position, the technology needed, and about products and services
• Excellent communication skills in English and Maltese
• Other European languages advantageous

Other European languages advantageous

• Competitive salary package
• 40 working hours/week (from Monday till Saturday)
• 2 days off per week
• Payment for all training days completed
• Free access to TUI Learning Hub, TUI Skills Academy & language lessons
• Involvement in charity and sustainability initiatives like the TUI Care Foundation
• Complimentary access to WeCare Team & 24/7 Wellbeing Hub