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This long-term contract role is designed to support a growing field team by managing service orders and overseeing shipping coordination. The position is ideal for individuals who thrive in fast-paced environments and enjoy working on both day-to-day operations and project-based initiatives.
Job Responsibility:
Open, track, and close service orders efficiently to support field team operations
Coordinate the shipment of service parts, including management of trunk stock for field engineers
Document and map workflows for service order processes to ensure streamlined operations
Assist in developing training materials for field service engineers and external distributors
Provide operational support for process improvement projects as needed
Train on company systems and execute end-to-end service order workflows
Partner with internal teams to improve service order lifecycle management
Monitor and respond to high volumes of field requests while maintaining accuracy and attention to detail
Prepare materials for shipment and ensure timely delivery to customers and field teams
Collaborate with team members to ensure alignment on operational priorities and goals
Requirements:
Minimum of 3–5 years of experience in operations or administrative roles
Proficiency in SAP, Excel, and PowerPoint
Familiarity with SAP or similar systems is preferred
Strong organizational skills with the ability to manage multiple tasks effectively
Excellent communication abilities to work with internal teams and external stakeholders
Detail-oriented mindset with a focus on accuracy and efficiency
Customer-focused approach to address field team and client needs
Demonstrated project management skills to handle process improvements and training initiatives
What we offer:
medical, vision, dental, and life and disability insurance