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Operations Administrator

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Restore PLC

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Location:
United Kingdom , South Kirkby

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

27000.00 GBP / Year
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Job Description:

We’re looking for an organised and proactive Operations Administrator to support the daily running of depot operations. Acting as a central point of contact, you’ll coordinate customer services, driver activity, route planning, and operational administration. This is a fast‑paced role where strong communication, accuracy, and problem‑solving are essential.

Job Responsibility:

  • Coordinate daily depot operations, routes, and service activity
  • Manage customer enquiries, requests, and issues professionally and promptly
  • Plan and optimise daily driver routes with depot management
  • Allocate workloads to drivers and maintain clear communication throughout the day
  • Support drivers in real time, helping resolve issues and ensuring work is completed
  • Process operational data including purchase orders, contracts, route updates, and amendments
  • Identify and correct discrepancies in paperwork, service delivery, or system data
  • Assist with daily driver debriefs and maintain accurate records
  • Produce and manage operational and compliance documentation
  • Support fleet admin including defect reports, tachographs, and fuel receipts
  • Handle depot administrative tasks such as parking fines, system clear‑downs, and record keeping
  • Work with management on improving route efficiency, customer satisfaction, and operational performance
  • Respond to ad‑hoc operational challenges using initiative and problem‑solving skills

Requirements:

  • Strong written and verbal communication skills
  • Excellent telephone manner
  • Customer‑focused with strong organisational skills
  • Confident using standard software packages and willing to learn new systems
  • Able to prioritise workload and work under pressure
  • Discreet, reliable, and detail‑focused
  • Experience in a fast‑paced, customer‑focused environment
  • A proactive problem‑solver who works well independently
What we offer:
  • Annual Leave – 25 days + bank holidays
  • Life Assurance – 2x basic annual salary
  • Bereavement Counselling – Support during difficult times
  • Free Onsite Parking
  • Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
  • Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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