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Brook Street Recruitment is delighted to be working on behalf of our client based in Antrim who is seeking to recruit an Operations Administrator to join their growing team. While experience within Freight Forwarding is highly desirable, full training will be provided for candidates who demonstrate the right attitude and willingness to learn.
Job Responsibility:
Act as a primary point of contact for customers, ensuring all queries and requests are handled efficiently and with a high level of service
Liaise with suppliers and service providers to ensure customer expectations are consistently met or exceeded
Work closely with the sales team to maintain strong customer relationships and support business development opportunities
Maintain accurate records on the company's costing system, ensuring profit margins are tracked and customer invoicing is completed accurately and on time
Prepare and process relevant documentation, including airway bills, commercial invoices, and customs declarations
Collaborate with the finance department to resolve sales and costing queries in a timely manner
Ensure all documentation is filed and maintained in an organised and compliant manner
Update and maintain customer monitoring sheets and web-based tracking systems
Prepare job files for customs clearance
Support departmental projects and undertake additional duties as required to meet operational needs
Requirements:
Strong communication and interpersonal skills
Proficient in Microsoft Office, email, and internet applications
Excellent time management and organisational skills
Ability to work both independently and as part of a team
Capable of working to tight deadlines in a fast-paced environment
Experience or understanding of logistics operations (air, sea, or road freight preferred but not essential)
Previous experience in Freight Forwarding or logistics administration
Knowledge of export procedures and HMRC requirements
Experience with job costing systems and logistics documentation
Friendly and professional telephone manner
Proactive approach with the ability to use initiative and take ownership of tasks
Willingness to learn and develop within the role
Nice to have:
Previous experience in Freight Forwarding or logistics administration
Knowledge of export procedures and HMRC requirements
Experience with job costing systems and logistics documentation
Friendly and professional telephone manner
Proactive approach with the ability to use initiative and take ownership of tasks