Operations Administrator Job at PHSGroup (South Kirkby)

Operations Administrator

PHSGroup

Location:
United Kingdom , South Kirkby

Category:
Office Administration

Contract Type:
Not provided

Salary:

26514.00 GBP / Year

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Job Description:

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

Job Responsibility:

Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre
Answering calls from service drivers, clients and Head office regarding site service
Acting as a link between the Service Drivers and the Operations Manager & Service Manager
Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames
To prepare data for and conduct briefing and debrief sessions for service drivers
Ensure that completed routes and attendance are processed in real time
To suggest any improvements to the ways of working and relay this to the Operations Centre Manager
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

Requirements:

Provide Excellent Service Delivery
Be able to build Customer Focus & Relationship Management
Have People Management & Development Skills
Comply with Health & Safety Regulations
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

What we offer:

A salary of £26,514 (Based on a 40-hour working week Monday to Friday)
No scheduled weekend working
13 paydays per year (Every 4 weeks)
Ongoing career development opportunities
Online GP access for you and your family
A 24-hour wellbeing helpline
Pension
PHS Perks discount card, accepted at over 850 retailers
30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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