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Operations Administrator

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Hedera Hiring Ltd

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Location:
United Kingdom , Gateshead

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

23000.00 - 25000.00 GBP / Year
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Job Description:

Our client is one of the fastest-growing multi-utility connection providers in the UK, and is seeking an Administrator to join their dynamic Operations team. With a positive outlook for 2024 and a strong order book extending to 2026, they aim to further solidify our market share in the North West, North East, Yorkshire, and Midlands regions.

Job Responsibility:

  • Generate documentation for site issuance, including work instructions
  • Coordinate with technical departments (gas, water, and electric) and offer assistance as needed
  • Ensure effective communication between Clients personnel and customers to facilitate scheme delivery
  • Complete and distribute whereabouts documents to relevant departments and external customers
  • Follow up on paperwork from clients and asset owners
  • Maintain and update systems regularly
  • Prepare and submit paperwork to appropriate personnel
  • Perform general administrative tasks
  • Create and edit documents using Microsoft Office
  • Develop and maintain weekly/monthly reports
  • Manage both hard copy and electronic filing systems
  • Upload documentation to the Client's operational staff to ensure safe and accurate work execution
  • Generate road opening notice permits for works within highways and public areas
  • Handle opening and closing permits
  • Schedule works for Multi-Utility Teams based on customer requests

Requirements:

  • Demonstrated administrative experience
  • Excellent communication skills with both internal and external stakeholders
  • Positive attitude towards customers and clients
  • Proactive problem-solving skills and a thirst for information
  • Proficiency in using Microsoft programs, including Excel, Word, and Outlook
  • Commitment to delivering high-quality customer service and project coordination
  • Ability to work well in a team and perform under pressure
  • Alignment with Clients values and goals
  • Strong multitasking, prioritization, and planning abilities to meet tight deadlines
  • High level of accuracy and attention to detail
What we offer:
  • Cashback plans covering eye care, dental, and prescriptions, among other benefits
  • Discounts on gym, fitness, and retail purchases
  • "Donate a Day" program, providing an extra day off each year for charity work or community involvement
  • Mentoring and ongoing guidance for career development within the organisation
  • Support for physical and mental health via our Employer Assistance Program throughout the year

Additional Information:

Job Posted:
January 09, 2026

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