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Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.
Job Responsibility
Assist in planning, coordinating, and tracking key operational projects to align processes across departments
Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency
Maintain and update project documentation, including workflows, SOPs, and training materials
Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks
Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures
Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives
Requirements
2+ years of experience in operations or process improvement
Strong ability to document, streamline, and optimize business processes
Experience working with CRM, project management, or workflow automation tools
Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability
Strong written and verbal communication skills with the ability to work well within a team environment
Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions
Detail-oriented, proactive, and self-motivated with a keen sense of accountability
Ability to adapt to a fast-paced environment and manage shifting priorities
What we offer
Medical
Dental
Vision
401K
PTO
employee perks
manicures and pedicures
massages
house cleaning
laundry service
monthly car washes
catered lunches Wednesdays
monthly happy hour
top-notch workout facility
fitness classes
free personal training
game room with table tennis, foosball, and video game systems
full kitchen
free coffee and specialty flavors
soft drinks
snacks
tickets to Cleveland sporting events
lunch and learns
employee-appreciation events
paid vacation
paid holidays
401(k) with match
tuition reimbursement
medical, eye and dental
discounts on pet, home, and auto insurance through Liberty Mutual