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Operations Admin

United States, Strongsville Employment contract · Job Posted May 31, 2026
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Job Description

Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.

Job Responsibility

  • Assist in planning, coordinating, and tracking key operational projects to align processes across departments
  • Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency
  • Maintain and update project documentation, including workflows, SOPs, and training materials
  • Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks
  • Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures
  • Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives

Requirements

  • 2+ years of experience in operations or process improvement
  • Strong ability to document, streamline, and optimize business processes
  • Experience working with CRM, project management, or workflow automation tools
  • Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability
  • Strong written and verbal communication skills with the ability to work well within a team environment
  • Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions
  • Detail-oriented, proactive, and self-motivated with a keen sense of accountability
  • Ability to adapt to a fast-paced environment and manage shifting priorities

What we offer

  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • employee perks
  • manicures and pedicures
  • massages
  • house cleaning
  • laundry service
  • monthly car washes
  • catered lunches Wednesdays
  • monthly happy hour
  • top-notch workout facility
  • fitness classes
  • free personal training
  • game room with table tennis, foosball, and video game systems
  • full kitchen
  • free coffee and specialty flavors
  • soft drinks
  • snacks
  • tickets to Cleveland sporting events
  • lunch and learns
  • employee-appreciation events
  • paid vacation
  • paid holidays
  • 401(k) with match
  • tuition reimbursement
  • medical, eye and dental
  • discounts on pet, home, and auto insurance through Liberty Mutual

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