Operations Account Manager Job at Ethos

Manager of Operations / Account Manager

We are seeking a Manager of Operations / Account Manager to execute service deli...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience required
Minimum of 5 years of leadership experience in a customer service-intensive or hospitality-focused environment
Proven track record of managing people and improving performance
Experience managing service level agreements (SLAs), KPIs, and operational metrics
Strong problem-solving, organizational, and stakeholder management skills
Demonstrated ability to implement sustainable process improvements
Experience managing vendors, room setups, reservations, and hospitality services
Proven experience interacting with C-level executives and senior leadership
Strong communication skills with humble confidence
Exceptional listening skills and the ability to anticipate needs

Job Responsibility

Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations
Implement standardized operational processes to drive consistency and efficiency
Track operational controls and ensure management information reporting requirements are fulfilled
Execute action items from account plans
Manage overall account performance against contractual and target metrics
Ensure operations remain within agreed budgets and timelines
Escalate operational compliance and financial risk areas appropriately
Investigate and resolve escalated issues and communicate significant matters to senior leadership
Maintain continuous communication regarding critical operational issues
Develop a strong understanding of the business and the impact of services provided

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Operations Manager, Partner Account Operations

The Operations Manager, Partner Success Systems will drive operational efficienc...

Location

India , Delhi; Bengaluru

Salary:

Not provided

Coursera

Expiration Date

Until further notice

Requirements

7+ years of experience in business operations, technical program management, or systems-oriented roles, with a proven track record of scaling complex workflows in high-growth environments
Demonstrated experience architecting and deploying logic-based automations or system improvements from the ground up (e.g., using no-code/low-code tools, CRM customization, or automated workflows)
Strong background in end-to-end project lifecycle management, with the ability to lead high-stakes change initiatives across global, distributed teams
Hands-on experience with CRM architecture (e.g., Salesforce or HubSpot) and a deep understanding of how to structure data and workflows for scalability
Ability to use data to identify systemic trends, monitor performance metrics, and drive proactive operational improvements

Job Responsibility

Collaborate closely with key stakeholders in the Partner Success team to translate operational challenges into technical requirements and scalable process improvements
Identify workflow bottlenecks and implement automated solutions—including leveraging GenAI—to drive efficiency in partner account management and content launches
Facilitate internal change management initiatives and lead the technical transition to new systems and workflows
Develop and maintain SOPs, compliance standards, and quality controls to ensure consistent, high-quality partner account management
Establish and monitor performance metrics to provide data-driven insights that enhance team and partner success
Manage technical projects from requirements gathering to solution development and success measurement, ensuring alignment across cross-functional teams

Account Manager / Specialty Account Manager - TAVNEOS

At Amgen, if you feel like you’re part of something bigger, it’s because you are...

Location

United States , New York

Salary:

145311.00 - 215025.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience
OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
OR Associate degree & 10 years of collective account management experience, sales, & commercial experience

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals
Promotes TAVNEOS - within approved labeling in a comprehensive, fair and ethical manner
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines
Must be able to work closely with patient services and market access team members

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager / Specialty Account Manager - TAVNEOS - Manhattan South, NY

Join Amgen's Mission of Serving Patients. At Amgen, if you feel like you're part...

Location

United States , New York

Salary:

145311.00 - 215025.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
OR Master's degree & 6 years of collective account management experience, sales, & commercial experience
OR Bachelor's degree & 8 years of collective account management experience, sales, & commercial experience
OR Associate degree & 10 years of collective account management experience, sales, & commercial experience

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes TAVNEOS - within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer's needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company's compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager Tepezza

In this vital role you will be responsible for representing TEPEZZA to physician...

Location

United States , Cleveland

Salary:

173255.00 - 203081.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in Endocrinology, Ophthalmology, and/or rare/specialty disease states preferred
Site of care and reimbursement experience strongly preferred
Experience working with institutions and integrated delivery networks preferred
Pharma account management selling experience essential
Approximately 80% travel (may vary by territory), including some overnight and weekend commitments

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals
Promotes TEPEZZA within approved labeling in a comprehensive, fair and ethical manner
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines
Must be able to work closely with patient services and market access team members

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager

In this vital role you will be responsible for representing TAVNEOS to physician...

Location

United States , Bronx

Salary:

145311.00 - 203790.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in rheumatology and/ or Nephrology
Site of care and reimbursement experience strongly preferred

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes TAVNEOS within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develop strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager Nephrology

In this vital role you will be responsible for representing KRYSTEXXA to physici...

Location

United States , Memphis

Salary:

154736.00 - 203801.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in Nephrology, Ophthalmology, and/or rare/specialty disease states preferred
Site of care and reimbursement experience strongly preferred

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes KRYSTEXXA within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager - TEPEZZA

In this vital role you will be responsible for representing TEPEZZA to physician...

Location

United States , St. Louis

Salary:

154736.00 - 203801.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Approximately 80% travel (may vary by territory), including some overnight and weekend commitments
Proficient in Microsoft Office
Professional, proactive demeanor

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes TEPEZZA within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

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Operations Account Manager

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