Operations Academy Manager

• Design and refine comprehensive learning programs, leveraging operational expertise to ensure relevance and effectiveness
• Collaborate closely with stakeholders from various teams (L&D, operations leadership, other academies) to tailor learning experiences for our global teams
• Assess individual and organizational learning needs, utilizing data analysis to drive informed decision-making and measurable outcomes
• Lead Strategic Projects: Partner with Central L&D and Operations leadership to drive key learning initiatives (such as Leadership Development or new workflow rollouts), managing the project lifecycle from design to adoption
• Conduct qualitative and quantitative analysis of program and learning metrics to evaluate impact and drive continuous improvements in the Operations Academy initiatives

• 2+ years of experience in Learning & Development or Instructional Design, preferably with experience in a fast-paced or global environment
• Strong project management skills, with the ability to manage complex learning rollouts, timelines, and stakeholder communications
• Proficiency with quantitative analysis and analyzing performance metrics, ideally in the context of learning and development programs
• Strong communication, facilitation, and consulting skills
• with the ability to guide stakeholders who may not have a background in education
• Full professional proficiency in English, both written and verbal
• A background in Operations or Support is a plus, but not required

A background in Operations or Support