Operational Technology Lead Job at Zenobē (London)

Futures E-Trading Technology - Client Services VP Technology Lead

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
Demonstrated ability to efficiently problem solve in time critical scenarios
Previous experience/knowledge of supporting a Futures trading business preferred
Experience and/or knowledge of financial & banking industry is a plus

Job Responsibility

Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team
Conduct assessments to improve existing procedures and drive automation of processes
Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration
Collaborate effectively with colleagues globally, sharing information and knowledge effectively
Provide a world class support service to a geographically diverse user base
Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations under pressure
Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Collate customer feedback and experience and translate them into new initiatives over process and system optimization
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Lead Technology Business Systems Consultant

This is a high-impact role designed to bridge the gap between process maturity a...

Location

United States , Charlotte; Irving; Raleigh

Salary:

Not provided

Wells Fargo

Expiration Date

June 19, 2026

Requirements

5+ years of risk management, business controls, quality assurance, compliance, or process experience
5+ years of experience in designing, testing, and/or executing controls
3+ years in creating, maintaining, and managing reports and management presentations
3+ years of experience with observability and monitoring, or equivalent ITSM experience

Job Responsibility

Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies
Ensure effective design, assessment, monitoring and execution of standards and controls related to technology capacity management, monitoring, and alerting functions
Perform and coach team members on leading walkthroughs for front-line control evaluations and internal/external audits or assessment, and establish best practices
Lead meetings with key stakeholders to facilitate decision making and support implementation of recommendations and plans
Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
Communicate clearly and concisely and distill complex data and concepts into succinct messaging and presentations
Provide expert consulting to ensure new observability practices align with enterprise frameworks, strategic roadmaps, internal policies, regulatory requirements, and customer expectations
Analyze and document performance trends and data insights for communication with business and risk leadership

Fulltime

!

New

Lead Technology Business Systems Consultant

Wells Fargo is seeking a Lead Technology Business Systems Consultant in our Bran...

Location

United States , San Francisco; Irving

Salary:

119000.00 - 224000.00 USD / Year

Wells Fargo

Expiration Date

June 28, 2026

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years managing real-time incident communications, translating technical issues across application, infrastructure, and cloud environments into clear updates for executives and cross-functional stakeholders
4+ years driving operational readiness and service transitions, including technical validation of runbooks, access models, system dependencies, and automation across platforms to support 24/7 Mission Control operations
4+ years producing operational metrics and reporting, analyzing incidents, changes, problems, and platform performance data to provide data-driven recommendations for continuous improvement
3+ years leading Major Incident Management (MIM) processes with a strong technical understanding of enterprise platforms (cloud, APIs, distributed systems) to coordinate troubleshooting and drive end-to-end incident and problem resolution within SLA targets

Job Responsibility

Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

New

Senior Lead Technology Business Services Consultant

Wells Fargo is seeking a Senior Lead Technology Business Services Consultant to ...

Location

United States , Charlotte

Salary:

Not provided

Wells Fargo

Expiration Date

June 16, 2026

Requirements

7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
Experience supporting Technology, Corporate & Investment Banking, Technology Business Services, COO / business management, executive office, strategy execution, communications, finance, workforce, portfolio, risk, or delivery functions
Experience managing executive routines, business reviews, operating reviews, town halls, leadership offsites, management meetings, or extended leadership sessions
Experience developing executive-level PowerPoint presentations, leadership updates, executive summaries, talking points, agendas, and decision-ready materials
Advanced PowerPoint skills with the ability to build polished, visually clear, senior-leader-ready presentations
Strong Excel skills, including trackers, inventories, action logs, reporting tools, summary views, and basic analysis
Excellent written and verbal communication skills with the ability to simplify complex topics into concise, business-focused narratives
Strong organizational skills with the ability to manage multiple priorities, stakeholders, deadlines, and deliverables in a fast-paced environment
Ability to identify the 'so what' in business updates and convert raw inputs into clear executive messaging
Ability to manage sensitive leadership information with discretion, judgment, and professionalism

Job Responsibility

Lead or support executive routines across Corporate & Investment Banking Technology, including business reviews, operating reviews, management meetings, extended leadership sessions, town halls, and leadership offsites
Coordinate agendas, content intake, presentation materials, review cycles, meeting readiness, and follow-up tracking for senior leadership forums
Establish and manage agenda items for management meetings and extended leadership sessions, ensuring topics are relevant, timely, and decision-oriented
Support executive business unit reviews by partnering with content owners to develop clear, concise, and polished PowerPoint materials
Track weekly accomplishments, look-ahead items, awards, delivery milestones, and leadership updates for Operating Committee-level and senior executive reporting
Partner with senior leaders, business services leads, communications, finance, workforce, portfolio, risk, and delivery teams to collect inputs, validate content, resolve gaps, and meet deadlines
Support town halls and leadership forums by preparing agendas, run-of-show materials, talking points, Q&A content, recognition items, and post-event follow-ups
Support leadership offsites by coordinating agendas, session objectives, speaker inputs, pre-read materials, presentations, logistics inputs, and action tracking
Review executive materials for clarity, accuracy, formatting, messaging quality, and alignment to leadership expectations
Identify opportunities to simplify executive reporting processes, reduce rework, create repeatable templates, and strengthen operating discipline

Fulltime

New

Application Support Technology Lead Analyst

We are seeking an experienced Application Support Tech Lead Analyst to lead prod...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8–12 Years experience in Application / Production Support environments
Knowledge of File transfer platforms (SFTP, middleware, batch processing)
Unix/Linux, Windows environments
SQL / database troubleshooting
Scheduling tools (Autosys, Control-M, etc.)
Familiarity with monitoring tools (Splunk, AppDynamics, etc.)
Understanding of ITIL framework (Incident, Problem, Change Management)
Proven ability to lead support teams and handle critical incidents
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management

Job Responsibility

Lead L2/L3 support for critical applications (e.g., file transfer systems, payment processing, middleware)
Act as incident commander for P1/P2 incidents, ensuring timely resolution and communication
Drive root cause analysis (RCA) and preventive actions
Ensure adherence to SLA/OLA commitments
Manage end-to-end incident lifecycle (detection → resolution → closure)
Chair/participate in incident reviews & problem management forums
Identify patterns and drive permanent fixes for recurring issues
Maintain strong documentation for known errors and runbooks
Act as primary interface with external vendors
Drive accountability for vendor issues and escalations

Fulltime

Technology Lead Business Analyst - Vice President

The Technology Lead Business Analyst is a senior-level position responsible for ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

11-17 years of experience in business analysis or systems analysis
Demonstrated expertise in presenting and using planning tools
Proven diplomatic and analytical skills
Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Job Responsibility

Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
Manage multiple work stream and applications across geographies for Credit Initiation and Onboarding
Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

New

Application Support Technology Lead Analyst - Vice President

The SRE Observability Specialist is a hands-on expert, delivering the future of ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry
Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms
Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments
Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers)
Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments
Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning
Strong interpersonal and collaboration skills
Experience in enablement or platform teams with a track record of scaling best practices across diverse business units
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

Job Responsibility

Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals
Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones
Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions
Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions
Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal
Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments
Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence
Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes)
Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility
Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges

Fulltime

New

Senior Lead Technology Resiliency Engineer

Wells Fargo is seeking a Senior Technology Resiliency Engineer. We are building ...

Location

United States , Charlotte; Chandler; Irving; Iselin

Salary:

159000.00 - 305000.00 USD / Year

Wells Fargo

Expiration Date

June 18, 2026

Requirements

7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
7+ years of experience in large-scale technology engineering, architecture, SRE, platform engineering, or infrastructure roles
7 plus years Proven experience designing and operating highly available, distributed systems in complex enterprise environments
7+ years' experience with: Cloud and hybrid architectures (AWS, Azure, GCP or equivalent)
Disaster recovery and availability patterns
Data replication and consistency models
Observability, monitoring, and incident management
7+ years' experience influencing architecture and design decisions at scale

Job Responsibility

Define and evolve the enterprise technology resiliency strategy, aligned to business critical services, regulatory expectations, and long-term technology roadmaps
Establish resiliency design principles and patterns for cloud, hybrid, and on-prem platforms (e.g., multi-region, multi-AZ, active/active, degradation strategies)
Influence architecture decisions to ensure resiliency, recoverability, and operability are built in from inception—not retrofitted
Partner with enterprise and domain architects to embed resiliency requirements into standards, reference architectures, and engineering practices
Support identification and mapping of Important Business Services and underpinning technology dependencies
Translate business impact tolerances into actionable technology recovery objectives (RTO, RPO, MTO)
Assess end-to-end service resilience, identifying single points of failure across applications, data, infrastructure, vendors, and people
Drive remediation strategies for material resiliency gaps, balancing risk reduction with real-world delivery constraints
Act as a trusted advisor to engineering teams on fault tolerance, high availability, disaster recovery, and graceful degradation
Review major platform and system designs from a resiliency and operability perspective

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

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Operational Technology Lead

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