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Operational Support Team Administrator

United Kingdom, St Helens 12.76 GBP / Hour · Job Posted January 06, 2026
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Job Description

As an Operational Support Team Administrator, you will be working within a busy office environment dealing with multiple projects in which you will receive extensive training for by experienced members of the team. You will be speaking with customers on the telephone, who at times may be irate. You will be answering e-mail queries, working closely with our many clients and taking accountability for your own work.

Job Responsibility

  • Use strong customer service skills to handle inbound telephone queries
  • Respond to client emails regarding complaints or requests for further information
  • Use state-of-the-art systems to quality-assure Fixed Penalty Notices (FPNs)
  • Audit body-worn camera footage to support enforcement accuracy
  • Compile and quality-check prosecution packs for submission to legal teams
  • Work regularly with Microsoft Office (Excel, Outlook, Word) to complete daily tasks
  • Communicate with on-the-ground Enforcement Officers who may need assistance
  • Update and maintain a daily 'hot spot' sheet highlighting problem areas (e.g. littering, dog fouling, fly tipping)
  • Take ownership of assigned contracts, including: Answering emails professionally and promptly
  • Handling customer representations within 10 working days
  • Managing queries with a high level of accuracy and attention to detail

Requirements

  • Excellent communication skills and the ability to remain calm and professional under pressure
  • Resilient and confident when interacting with the public, including in demanding situations
  • Ability to work independently using initiative, as well as thrive in a team environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong multitasking skills and the ability to manage your own workload
  • Clear and concise written communication skills
  • Awareness or understanding of commercial waste disposal processes and related legislation
  • Ability to commute/relocate to St Helens, WA9 1UA
  • Customer Service: 1 year (required)
  • IT skills: 2 years (required)

What we offer

Access to 28 day's annual leave (including bank holidays)

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