Operational Support Team - Administrator

• Use strong customer service skills to handle inbound telephone queries
• Respond to client emails regarding complaints or requests for further information
• Use state-of-the-art systems to quality-assure Fixed Penalty Notices (FPNs)
• Audit body-worn camera footage to support enforcement accuracy
• Compile and quality-check prosecution packs for submission to legal teams
• Work regularly with Microsoft Office (Excel, Outlook, Word) to complete daily tasks
• Communicate with on-the-ground Enforcement Officers who may need assistance
• Update and maintain a daily 'hot spot' sheet highlighting problem areas (e.g. littering, dog fouling, fly tipping)
• Take ownership of assigned contracts, including answering emails professionally and promptly
• Handling customer representations within 10 working days
• Managing queries with a high level of accuracy and attention to detail

• Excellent communication skills and the ability to remain calm and professional under pressure
• Resilient and confident when interacting with the public, including in demanding situations
• Ability to work independently using initiative, as well as thrive in a team environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong multitasking skills and the ability to manage your own workload
• Clear and concise written communication skills
• Awareness or understanding of commercial waste disposal processes and related legislation
• Ability to commute/relocate: St Helens, WA9 1UA: reliably commute or plan to relocate before starting work (required)
• Customer Service: 1 year (required)
• IT skills: 2 years (required)

Access to 28 day's annual leave (including bank holidays)