Operational Support Officer

• Handling all administrative tasks to prepare for, facilitate, and conclude hearings
• Providing support and guidance to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
• Supporting complaint procedures, assisting users through the process, and updating systems as needed
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site
• Processing case files with accuracy, ensuring secure data management and compliance
• Managing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
• Providing judicial support, including diary management and administrative assistance
• Supporting enforcement activities like financial assessments and fine collection
• Contributing to health and safety operations, including safety checks and issue logging

• Strong organisational skills and attention to detail
• Excellent communication skills, with a friendly and professional approach
• Ability to handle sensitive information securely and in compliance with protocols
• Experience in administrative or customer service roles is desirable
• Knowledge of court or legal processes is a plus
• Proficiency in using standard operating procedures and data management systems

Knowledge of court or legal processes is a plus