CrawlJobs Logo
Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Operational Support Officer

United Kingdom, Bristol 12.86 - 13.25 GBP / Hour · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

Operational Support Officer - HMCTS Location: Bristol Civil and family justice centre Pay: £12.86 per hour for first 12 weeks increasing to £13.25 Temp: 3 months / possibility of Extension Start: ASAP (clearance dependant) Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Bristol. This role offers a meaningful opportunity to contribute to the smooth running of court operations and assist users through a range of administrative and customer service tasks.

Job Responsibility

  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
  • Processing work according to standard operating procedures to meet performance targets and uphold service standards
  • Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
  • Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support such as diary management and administrative assistance
  • Supporting enforcement activities, including financial assessments and producing basic reports
  • Contributing to health and safety operations, including facility checks, issue logging, and safety governance

Requirements

  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to engage effectively with a diverse range of users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk awareness
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus but not essential
Brook-St Hiredonline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operational Support Officer

8 matching positions

Operational Support Officer

Operational Support Officer - Winchester Monday to Friday, 37 hours per week, 8...
Location
Location
United Kingdom , Winchester
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service skills with the ability to remain calm, polite and professional
  • Excellent communication skills, both face-to-face and over the phone
  • Good organisation and the ability to manage time and tasks in a busy environment
  • Attention to detail when handling documents, case files and courtroom preparation
  • Confidence working with the public, including vulnerable or distressed individuals
  • Ability to follow procedures while using initiative to solve problems
  • Comfortable using IT systems for updating records and processing information
  • A team-focused approach, supporting colleagues and contributing to a positive working environment
Job Responsibility
Job Responsibility
  • Welcoming court users, witnesses, legal representatives and the public, providing clear information and guidance
  • Preparing courtrooms before hearings, ensuring all papers, evidence bundles and materials are available and in order
  • Calling cases, escorting parties into court, and supporting the smooth flow of hearings
  • Liaising with the judiciary, legal professionals and court staff to ensure hearings start promptly
  • Managing the public waiting areas, maintaining order and supporting vulnerable users where required
  • Handling enquiries at the counter, by phone and in writing, providing accurate information and excellent customer service
  • Updating case information on in-house systems and supporting general administrative tasks such as filing, photocopying and preparing documents
  • Assisting with the movement of files, evidence and documents around the building
  • Supporting continuous improvement activities and contributing to team problem-solving
  • Fulltime
Read More
Arrow Right
New

Operational Support Officer

We are currently recruiting for an Operational Support Officer to join our publi...
Location
Location
United Kingdom , Norwich
Salary
Salary:
12.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous administration and/or customer service experience
  • Excellent communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • The ability to handle sensitive and confidential information professionally
  • Confidence using Microsoft Office and other IT systems
  • The ability to prioritise workloads and work effectively in a busy environment
  • A positive and professional approach to customer service
Job Responsibility
Job Responsibility
  • Providing support and guidance to court users, stakeholders, and members of the public through face-to-face interaction, telephone calls, and written correspondence
  • Assisting individuals with a range of needs by providing clear and accurate information and signposting them to appropriate services
  • Responding to enquiries using HMCTS guidance and service procedures
  • Supporting users through complaints processes and helping to resolve issues promptly where possible
  • Preparing documentation and completing administrative tasks to support court hearings and case progression
  • Managing case files, maintaining accurate records, and ensuring compliance with information security and data protection requirements
  • Processing correspondence, scanning, filing, and data entry tasks
  • Supporting diary management and administrative activities for judicial and operational teams where required
  • Assisting with court listing and scheduling activities to ensure effective use of court resources
  • Supporting jury service administration, including attendance management, deferrals, and expense processing
What we offer
What we offer
  • Weekly pay
  • Holiday entitlement
  • Pension scheme access
  • Free on-site parking
  • On-site staff room
  • Opportunity to develop skills within the justice system
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer (AO) - HMCTS Summer Blitz Project. Location: Royal C...
Location
Location
United Kingdom , West End of London
Salary
Salary:
15.59 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong administrative and organisational skills with attention to detail
  • Proficiency in Microsoft Excel and ability to manage data effectively
  • Professional and positive attitude in a high-pressure busy environment
  • Excellent communication and customer service skills, particularly via telephone and face-to-face interaction with internal and external stakeholders
  • Ability to work independently, take initiative, and meet tight deadlines
  • A DBS check is required
  • Candidates must be CTC eligible, including a minimum of 3 years continuous UK residency
Job Responsibility
Job Responsibility
  • Support the management of court hearing backlogs for the London and South East regions
  • Process court orders and liaise with internal and external parties
  • Provide front-of-house and public-facing support, assisting court users, visitors, and legal professionals in a professional manner
  • Assist with court ushering, clerking and hearing support duties, ensuring accurate documentation
  • Scan, transfer, file, and upload documents to electronic systems promptly and accurately
  • Communicate with relevant parties to schedule hearings, serve documents, execute warrants, and collect fines/fees where required
  • Provide general administrative support across court operations
What we offer
What we offer
  • weekly pay
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer (Temporary, Full-Time) - Liverpool Our Client, a re...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service skills with the ability to communicate clearly and empathetically
  • Good organisational skills and attention to detail
  • Ability to follow procedures and handle sensitive information securely
  • Flexibility to adapt to varied tasks and occasional weekend work
  • Experience in administrative or operational support roles is desirable
  • Knowledge of court or legal processes is advantageous
Job Responsibility
Job Responsibility
  • Providing excellent customer service by handling all administrative tasks related to hearings, including preparation and follow-up
  • Engaging with users and stakeholders face-to-face, via telephone (incoming and outbound), and through written correspondence, offering clear guidance and signposting to support services
  • Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive relevant information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard operating procedures to meet performance targets
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with court listing and scheduling, ensuring judicial time is optimised
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - Bradford £12.86 per hour, rising to £13.25 after 1...
Location
Location
United Kingdom , Bradford
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Reliability and strong organisational skills to manage a busy workload
  • Confidence in communicating with diverse audiences
  • Proficiency in Microsoft Office and digital systems
  • Calmness and professionalism under pressure
  • A team-oriented approach with keen attention to detail
  • Passion for delivering excellent customer service
Job Responsibility
Job Responsibility
  • Assisting with the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready
  • Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
  • Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs
  • Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards
  • Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
  • Supporting scheduling, listings, jury administration, and other operational activities to ensure efficient service delivery
  • Working collaboratively with colleagues, judicial office holders, and external stakeholders to provide a professional and effective service
  • Responding professionally to sensitive situations and escalating issues when necessary
What we offer
What we offer
  • The chance to support vital public services and make a real difference
  • Valuable experience within the justice system and Civil Service environment
  • Opportunities to develop transferable administrative and operational skills
  • Meaningful work that positively impacts communities and individuals
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client as a Full-Time Temporary Operational Support Officer in Preston!...
Location
Location
United Kingdom , Preston
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with a friendly and professional approach
  • Ability to handle sensitive information securely and in compliance with protocols
  • Experience in administrative or customer service roles is desirable
  • Knowledge of court or legal processes is a plus
  • Proficiency in using standard operating procedures and data management systems
Job Responsibility
Job Responsibility
  • Handling all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing support and guidance to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting complaint procedures, assisting users through the process, and updating systems as needed
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site
  • Processing case files with accuracy, ensuring secure data management and compliance
  • Managing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
  • Providing judicial support, including diary management and administrative assistance
  • Supporting enforcement activities like financial assessments and fine collection
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...
Location
Location
United Kingdom , Barrow in Furness
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to risk identification and problem-solving
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus.
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
  • Supporting complaint procedures, assisting users through the process, and updating relevant systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client as a Full-Time Temporary Administration Officer in Preston! Are ...
Location
Location
United Kingdom , Preston
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk management
  • Experience in administrative roles or customer service is beneficial
  • A commitment to delivering high standards of service.
Job Responsibility
Job Responsibility
  • Handling all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing clear, supportive information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to the right services
  • Supporting users through complaints procedures, updating systems, and managing risks related to HMCTS buildings
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Overseeing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
  • Assisting with court listing and scheduling to ensure judicial efficiency
  • Providing judicial support through diary management and administrative assistance
  • Supporting enforcement activities, including financial assessments and report generation
  • Fulltime
Read More
Arrow Right