Operational Support Officer

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
• Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
• Processing work according to standard operating procedures to meet performance targets and uphold service standards
• Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
• Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
• Providing judicial support such as diary management and administrative assistance
• Supporting enforcement activities, including financial assessments and producing basic reports
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance

• Strong organisational skills and attention to detail
• Excellent communication skills, with the ability to engage effectively with a diverse range of users
• Ability to follow procedures accurately and handle sensitive information securely
• Proactive approach to problem-solving and risk awareness

Knowledge of court or legal processes is a plus but not essential

Paid holidays and pension scheme