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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Operational Support Officer

United Kingdom, Norwich 12.86 GBP / Hour · Job Posted June 02, 2026
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Job Description

We are currently recruiting for an Operational Support Officer to join our public sector client at Norwich Magistrates' Court. This is an excellent opportunity to gain valuable experience within the justice system, supporting court users, legal professionals, and judicial staff while helping to ensure the smooth operation of court services. As an Operational Support Officer, you will play a key role in supporting the day-to-day running of the court. You will provide administrative and operational support across a range of functions, ensuring court users receive a professional and efficient service.

Job Responsibility

  • Providing support and guidance to court users, stakeholders, and members of the public through face-to-face interaction, telephone calls, and written correspondence
  • Assisting individuals with a range of needs by providing clear and accurate information and signposting them to appropriate services
  • Responding to enquiries using HMCTS guidance and service procedures
  • Supporting users through complaints processes and helping to resolve issues promptly where possible
  • Preparing documentation and completing administrative tasks to support court hearings and case progression
  • Managing case files, maintaining accurate records, and ensuring compliance with information security and data protection requirements
  • Processing correspondence, scanning, filing, and data entry tasks
  • Supporting diary management and administrative activities for judicial and operational teams where required
  • Assisting with court listing and scheduling activities to ensure effective use of court resources
  • Supporting jury service administration, including attendance management, deferrals, and expense processing
  • Assisting with enforcement and fine collection processes
  • Producing basic statistical and financial reports as required
  • Identifying operational risks and escalating issues to senior colleagues when necessary
  • Supporting health and safety processes within the court building
  • Assisting with facility checks, issue reporting, key management, and emergency procedures, including Personal Emergency Evacuation Plans (PEEPs)

Requirements

  • Previous administration and/or customer service experience
  • Excellent communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • The ability to handle sensitive and confidential information professionally
  • Confidence using Microsoft Office and other IT systems
  • The ability to prioritise workloads and work effectively in a busy environment
  • A positive and professional approach to customer service

What we offer

  • Weekly pay
  • Holiday entitlement
  • Pension scheme access
  • Free on-site parking
  • On-site staff room
  • Opportunity to develop skills within the justice system
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