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Operational Support Officer

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Brook-St Hiredonline

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Location:
United Kingdom , Liverpool

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

12.86 - 13.25 GBP / Hour
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Job Description:

Operational Support Officer (Temporary, Full-Time) - Liverpool Our Client, a reputable government organisation, is hiring for a dedicated Operational Support Officer to join their team in Liverpool. This is a full-time, temporary role initially for three months, with the potential for extension. Working hours are 37 per week, Monday to Friday, with occasional Saturdays. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks.

Job Responsibility:

  • Providing excellent customer service by handling all administrative tasks related to hearings, including preparation and follow-up
  • Engaging with users and stakeholders face-to-face, via telephone (incoming and outbound), and through written correspondence, offering clear guidance and signposting to support services
  • Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive relevant information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard operating procedures to meet performance targets
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with court listing and scheduling, ensuring judicial time is optimised
  • Providing judicial support such as diary management and administrative assistance
  • Supporting enforcement activities, including financial assessments and report generation
  • Contributing to health and safety operations, including facility checks and safety governance

Requirements:

  • Strong customer service skills with the ability to communicate clearly and empathetically
  • Good organisational skills and attention to detail
  • Ability to follow procedures and handle sensitive information securely
  • Flexibility to adapt to varied tasks and occasional weekend work
  • Experience in administrative or operational support roles is desirable
  • Knowledge of court or legal processes is advantageous

Nice to have:

  • Experience in administrative or operational support roles
  • Knowledge of court or legal processes

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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