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Operational Support Officer

United Kingdom, Sunderland 12.86 GBP / Hour · Job Posted June 10, 2026
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Job Description

Operational Support Officer (HMCTS) - Sunderland Our Client is hiring for a reputable government organisation, offering a vital role in supporting justice services. Temporary assignment until March 2027 Full time - Monday to Friday 37 hours per week Pay - £12.86 per hour Sunderland county court Are you organised, detail-oriented, and committed to delivering excellent customer service? We're looking for a dedicated Operational Support Officer to join a busy team in Sunderland, supporting HMCTS operations and ensuring smooth court processes.

Job Responsibility

  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing users and stakeholders with clear guidance and support via face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
  • Processing work in line with standard operating procedures to meet performance targets and maintain service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support through diary management and administrative assistance
  • Supporting enforcement activities, including financial assessments and fine collection, and producing basic reports
  • Contributing to health and safety operations, including facility checks, issue logging, and safety governance

Requirements

  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support users with diverse needs
  • Ability to follow procedures accurately and work effectively under pressure
  • Good IT skills, including data entry and document management
  • A proactive approach to safety and risk management

Nice to have

  • Experience in a customer service or administrative role is desirable
  • Knowledge of court or legal processes is a plus but not essential
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