CrawlJobs Logo
Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Operational Support Officer

United Kingdom, Bristol 12.86 - 13.25 GBP / Hour · Job Posted June 30, 2026
Apply Position
Job Link Share

Job Description

Join Our Client as an Administrative Officer in Bristol - HMCTS. Are you organised, proactive, and passionate about delivering excellent customer service? Our client, a reputable government organisation, is hiring Administrative Officers to support the efficient operation of Courts, Tribunals, and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). This is a fantastic opportunity to contribute to a vital public service while developing your skills in a dynamic environment. Hours - 37 hours per week (Monday - Friday). Pay - £12.86 rising to £13.25 after 12 weeks. Temporary assignment currently confirmed until 30th September (possibility of extension). ON SITE ONLY - BRISTOL.

Job Responsibility

  • Preparing papers, files, and court documents for hearings and meetings
  • Managing records and data input on in-house systems
  • Assisting with court and tribunal clerking, including scheduling and supporting court users
  • Handling face-to-face, written, and telephone enquiries with professionalism
  • Supporting case processing, including verifying documents, managing warrants, and collecting fines
  • Contributing to team meetings, problem-solving, and small projects
  • Undertaking ad hoc roles such as Jury Bailiff Officer or Health & Safety roles
  • Producing basic reports and statistical analysis
  • Communicating effectively with judiciary, legal professionals, and external agencies

Requirements

  • Strong organisational skills and attention to detail
  • Excellent customer service and communication skills
  • Ability to work as part of a team and independently
  • Proficiency in computer applications and data entry
  • Flexibility to work across different offices as needed
  • Experience in administrative roles or a background in business administration (e.g., NVQ Level II or equivalent)
  • 5 GCSEs (A-C) or equivalent
  • Previous administrative experience preferred

Nice to have

  • NVQ Level II or equivalent
  • Previous administrative experience

What we offer

  • Supportive team environment
  • Opportunities for professional growth
Brook-St Hiredonline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operational Support Officer

8 matching positions

New

Operational Support Officer

Administrator - Rugeley (WS15 2FX). Location: Fully onsite. Hours: Monday to Fri...
Location
Location
United Kingdom , Rugeley
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous financial and administrative experience
  • Excellent communication skills, both written and verbal
  • High level of accuracy and attention to detail
  • Ability to prioritise workload and meet deadlines
  • Strong organisational skills and a proactive attitude
  • Good working knowledge of Microsoft Word, Excel, Outlook, and Teams
  • Standard DBS check and three years of employment references
Job Responsibility
Job Responsibility
  • Reconcile bank accounts on a daily, weekly, and monthly basis
  • Match receipts and payments against accounting records
  • Identify, investigate, and resolve unreconciled items and discrepancies
  • Process and monitor suspense account entries, ensuring unidentified transactions are investigated and allocated correctly
  • Creating, updating, and maintaining records using internal systems and Microsoft Excel
  • Communicating with customers by telephone, email, post, and occasionally face-to-face
  • Supporting the wider team with administrative tasks as required
  • Fulltime
Read More
Arrow Right
New

Operational Support Officer

Operational Support Officer - Wigan Our client, a reputable organisation within...
Location
Location
United Kingdom , Wigan
Salary
Salary:
12.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills with attention to detail
  • Excellent communication skills, both face-to-face and over the phone
  • Ability to handle sensitive information with confidentiality
  • Proactive approach to problem-solving and risk identification
  • Ability to work effectively within a team and under pressure
Job Responsibility
Job Responsibility
  • Undertake all administrative tasks to prepare for, facilitate, and conclude hearings
  • Support users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs
  • Use HMCTS service scripts and knowledge articles to direct users to appropriate services, ensuring clear and specific information is provided
  • Follow complaints procedures, support users through the process, and update systems as required
  • Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and respond promptly to issues
  • Process work using standard operating procedures to meet performance targets and maintain service standards
  • Handle case files with accurate data entry, secure information management, and compliance with data retention protocols
  • Manage jury service tasks, including selection, deferrals, attendance, and expenses
  • Assist with listing and scheduling to optimise judicial time and respond to urgent matters
  • Provide judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...
Location
Location
United Kingdom , Barrow in Furness
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to risk identification and problem-solving
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
  • Supporting complaint procedures, assisting users through the process, and updating relevant systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Our client, a reputable organisation within the HMCTS, is hiring for a dedicated...
Location
Location
United Kingdom , Gateshead
Salary
Salary:
12.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills with attention to detail
  • Excellent communication skills, capable of supporting diverse user needs
  • Ability to handle sensitive information securely and professionally
  • Experience in administrative or customer service roles, ideally within a legal or government setting
  • Proficiency with standard office systems and procedures
  • A proactive approach to problem-solving and risk management
  • Commitment to delivering high standards of service and compliance
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing users and stakeholders with support via face-to-face engagement, telephone (incoming and outbound), and written correspondence, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive accurate, tailored information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as needed
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate responses when required
  • Processing work in line with standard operating procedures to meet performance and service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with retention policies
  • Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
  • Providing judicial support through diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

We are recruiting an Operational Support Officer (AO) to join a busy court envir...
Location
Location
United Kingdom , Salisbury
Salary
Salary:
12.86 - 13.21 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong IT literacy, including Microsoft Office
  • Excellent communication skills (written and verbal)
  • Well organised with strong attention to detail
  • Able to remain calm under pressure
  • Demonstrates patience and professionalism
  • Customer service experience is essential
  • Previous administrative experience is required
  • Must have prior work experience (no complete beginners)
Job Responsibility
Job Responsibility
  • Supporting the smooth running of court sessions
  • Guiding and assisting court users, visitors, and legal professionals
  • Calling cases and ensuring participants are present when required
  • Maintaining order and professionalism within courtrooms
  • Delivering excellent customer service in a sensitive and sometimes pressurised environment
  • Data input and updating internal systems
  • Responding to queries from court users and stakeholders
  • General administrative support to the wider team
  • Using Microsoft Office and other IT systems effectively
  • Ensuring accurate and timely processing of documentation
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...
Location
Location
United Kingdom , Barrow in Furness
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to risk identification and problem-solving
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus.
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
  • Supporting complaint procedures, assisting users through the process, and updating relevant systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - Public Sector (Isle of Wight Combined Court) PO30 ...
Location
Location
United Kingdom , Isle of Wight
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enhanced DBS check
  • Three years of employment references
Job Responsibility
Job Responsibility
  • Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
  • Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
  • Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required
  • Collate and organise court files and documentation
  • Assist in ensuring proceedings run efficiently
  • Record outcomes accurately and complete data entry tasks
  • Communicate effectively with court users and senior stakeholders
  • Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
  • General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - HMCTS Location: Bristol Civil and family justice c...
Location
Location
United Kingdom , Bristol
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to engage effectively with a diverse range of users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk awareness
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus but not essential
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
  • Processing work according to standard operating procedures to meet performance targets and uphold service standards
  • Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
  • Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right