Operational Support Officer

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
• Assisting users and stakeholders through face-to-face engagement, telephone calls, and responding to correspondence
• Providing clear, consistent information to users, including those with complex needs
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and support
• Supporting users through complaints procedures, offering immediate responses to prevent escalation
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and providing immediate responses
• Processing work in line with standard operating procedures to meet performance targets
• Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols
• Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
• Providing judicial support including diary management and administrative assistance
• Supporting enforcement activities like financial assessments, fine collection, and generating basic reports
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance

• Strong organisational skills and attention to detail
• Excellent communication skills, with the ability to engage professionally across multiple contact methods
• Ability to handle sensitive information with discretion
• Experience in administrative support or customer service roles
• Knowledge of health and safety procedures is desirable
• Ability to work effectively under pressure and adapt to changing priorities

Knowledge of health and safety procedures