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Operational Support Officer

United Kingdom, Barrow in Furness 12.86 - 13.25 GBP / Hour · Job Posted May 28, 2026
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Job Description

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in Barrow Are you organised, customer-focused, and eager to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Administration Officer to join their team in Barrow. This is a full-time, temporary role until 31st March 2027, offering a competitive hourly rate with progression after 12 weeks. What you'll be doing: * Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings. * Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs. * Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information. * Supporting complaint procedures, assisting users through the process, and updating relevant systems. * Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed. * Processing work according to standard procedures to meet performance and service standards. * Managing case files with accurate data entry and secure information handling. * Handling jury service tasks, including scheduling, deferrals, and expense processing. * Assisting with listing and scheduling to ensure judicial efficiency. * Providing judicial support such as diary management and administrative assistance. * Supporting enforcement procedures, including financial assessments and report generation. * Contributing to health and safety operations, including facility checks and safety governance. What you'll bring: * Strong organisational and administrative skills. * Excellent communication skills, with the ability to support diverse users. * Ability to follow procedures accurately and handle sensitive information securely. * Proactive approach to risk identification and problem-solving. * Experience in customer service or administrative roles is desirable. * Knowledge of court or legal processes is a plus. Additional details: * Location: Barrow-in-Furness * Working hours: 37 hours per week, Monday to Friday * Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks * Contract: Until 31/03/2027

Job Responsibility

  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
  • Supporting complaint procedures, assisting users through the process, and updating relevant systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Supporting enforcement procedures, including financial assessments and report generation
  • Contributing to health and safety operations, including facility checks and safety governance.

Requirements

  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to risk identification and problem-solving
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus.
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