Job Description
Operational Support Officer - HMCTS Location: Stockport Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Stockport. This is a fantastic opportunity to contribute to the efficient running of court operations and help ensure fair access to justice for all. What you'll be doing: * Undertaking administrative tasks to prepare for, facilitate, and conclude hearings. * Providing users and stakeholders with information or signposting them to appropriate support via face-to-face, telephone, and written correspondence, including those with complex needs. * Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance. * Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating relevant systems as required. * Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns. * Processing work using standard operating procedures to meet performance targets and uphold service standards. * Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols. * Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees. * Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently. * Providing judicial support, including diary management and administrative assistance. * Supporting enforcement activities like financial assessments, fine collection, and generating basic reports. * Contributing to health and safety operations, including facility checks, issue logging, and safety governance. What you'll bring: * Strong organisational and administrative skills. * Excellent communication skills, with the ability to engage effectively across multiple contact methods. * Ability to handle sensitive information with discretion and maintain confidentiality. * Proactive approach to problem-solving and risk management. * Knowledge of court or legal processes is desirable but not essential. Additional information: * No specific formal qualifications are required, but a background in administrative or customer service roles is beneficial. * Experience with case management or court procedures is advantageous.
