Job Description
Operational Support Officer (Temporary, Full-Time) - Liverpool Our Client, a reputable government organisation, is hiring for a dedicated Operational Support Officer to join their team in Liverpool. This is a full-time, temporary role initially for three months, with the potential for extension. Working hours are 37 per week, Monday to Friday, with occasional Saturdays. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks. What you'll be doing: * Providing excellent customer service by handling all administrative tasks related to hearings, including preparation and follow-up. * Engaging with users and stakeholders face-to-face, via telephone (incoming and outbound), and through written correspondence, offering clear guidance and signposting to support services. * Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive relevant information. * Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems. * Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed. * Processing work according to standard operating procedures to meet performance targets. * Managing case files with accurate data entry, secure information handling, and compliance with data retention policies. * Handling jury service tasks, including scheduling, deferrals, and expense processing. * Assisting with court listing and scheduling, ensuring judicial time is optimised. * Providing judicial support such as diary management and administrative assistance. * Supporting enforcement activities, including financial assessments and report generation. * Contributing to health and safety operations, including facility checks and safety governance. What you'll bring: * Strong customer service skills with the ability to communicate clearly and empathetically. * Good organisational skills and attention to detail. * Ability to follow procedures and handle sensitive information securely. * Flexibility to adapt to varied tasks and occasional weekend work. * Experience in administrative or operational support roles is desirable. * Knowledge of court or legal processes is advantageous. Additional requirements: * Successful candidates will undergo comprehensive background checks, including DBS, employment, education, and address verification, along with references if needed. This is a fantastic opportunity to contribute to a vital public service, supporting justice processes and making a real difference. If you're organised, proactive, and eager to support a dynamic team, we encourage you to apply today!
