Operational Support Officer Job at Brook-St Hiredonline (Preston)

Operational Support Officer

Operational Support Officer Location: Leeds Pay: £12.86 per hour rising to £13...

Location

United Kingdom , Leeds

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Reliable
Organised and able to manage a busy workload
Confident communicating with a wide range of people
Comfortable using Microsoft Office and digital systems
Professional, resilient, and calm under pressure
A strong team player with good attention to detail
Passionate about delivering excellent customer service

Job Responsibility

Supporting the preparation and smooth running of court and tribunal hearings
Handling face-to-face, telephone, email, and digital enquiries from court users
Providing clear guidance and support to members of the public
Processing casework, maintaining accurate records, and updating internal systems
Managing legal documents, correspondence, hearing notices, and administrative tasks
Assisting with scheduling, listings, jury administration, and other operational activities
Working closely with colleagues, judicial office holders, and external stakeholders
Responding professionally to sensitive or challenging situations
Supporting hearing room activity by assisting judicial office holders, preparing case materials, and ensuring hearings run smoothly

What we offer

A rewarding role supporting an essential public service
Valuable experience within the justice system and Civil Service environment
The opportunity to develop transferable administrative and operational skills
Meaningful work that positively impacts communities and individuals

Fulltime

Operational Support Officer

Join HMCTS as an AO, playing a key frontline role in supporting the smooth and e...

Location

United Kingdom , Shrewsbury

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong customer service skills with the ability to remain calm, polite and professional
Excellent communication skills, both face-to-face and over the phone
Good organisation and the ability to manage time and tasks in a busy environment
Attention to detail when handling documents, case files and courtroom preparation
Confidence working with the public, including vulnerable or distressed individuals
Ability to follow procedures while using initiative to solve problems
Comfortable using IT systems for updating records and processing information
A team-focused approach, supporting colleagues and contributing to a positive working environment

Job Responsibility

Welcoming court users, witnesses, legal representatives and the public, providing clear information and guidance
Preparing courtrooms before hearings, ensuring all papers, evidence bundles and materials are available and in order
Calling cases, escorting parties into court, and supporting the smooth flow of hearings
Liaising with the judiciary, legal professionals and court staff to ensure hearings start promptly
Managing the public waiting areas, maintaining order and supporting vulnerable users where required
Handling enquiries at the counter, by phone and in writing, providing accurate information and excellent customer service
Updating case information on in-house systems and supporting general administrative tasks such as filing, photocopying and preparing documents
Assisting with the movement of files, evidence and documents around the building
Supporting continuous improvement activities and contributing to team problem-solving

Fulltime

Operational Support Officer

Join Our Client as an Administrative Officer in Bristol - HMCTS. Are you organis...

Location

United Kingdom , Bristol

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent customer service and communication skills
Ability to work as part of a team and independently
Proficiency in computer applications and data entry
Flexibility to work across different offices as needed
Experience in administrative roles or a background in business administration (e.g., NVQ Level II or equivalent)
5 GCSEs (A-C) or equivalent
Previous administrative experience preferred

Job Responsibility

Preparing papers, files, and court documents for hearings and meetings
Managing records and data input on in-house systems
Assisting with court and tribunal clerking, including scheduling and supporting court users
Handling face-to-face, written, and telephone enquiries with professionalism
Supporting case processing, including verifying documents, managing warrants, and collecting fines
Contributing to team meetings, problem-solving, and small projects
Undertaking ad hoc roles such as Jury Bailiff Officer or Health & Safety roles
Producing basic reports and statistical analysis
Communicating effectively with judiciary, legal professionals, and external agencies

What we offer

Supportive team environment
Opportunities for professional growth

Fulltime

Operational Support Officer

Operational Support Officer Location: Leeds Pay: £12.86 per hour rising to £13...

Location

United Kingdom , Leeds

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Reliable
Organised and able to manage a busy workload
Confident communicating with a wide range of people
Comfortable using Microsoft Office and digital systems
Professional, resilient, and calm under pressure
A strong team player with good attention to detail
Passionate about delivering excellent customer service

Job Responsibility

Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
Handling face-to-face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
Responding professionally to sensitive or challenging situations and escalating issues where appropriate
Supporting hearing room activity by assisting judicial office holders, preparing case materials, and ensuring hearings run smoothly on the day

What we offer

A rewarding role supporting an essential public service
Valuable experience within the justice system and Civil Service environment
The opportunity to develop transferable administrative and operational skills
Meaningful work that positively impacts communities and individuals

Fulltime

Operational Support Officer

Administrator - Rugeley (WS15 2FX). Location: Fully onsite. Hours: Monday to Fri...

Location

United Kingdom , Rugeley

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous financial and administrative experience
Excellent communication skills, both written and verbal
High level of accuracy and attention to detail
Ability to prioritise workload and meet deadlines
Strong organisational skills and a proactive attitude
Good working knowledge of Microsoft Word, Excel, Outlook, and Teams
Standard DBS check and three years of employment references

Job Responsibility

Reconcile bank accounts on a daily, weekly, and monthly basis
Match receipts and payments against accounting records
Identify, investigate, and resolve unreconciled items and discrepancies
Process and monitor suspense account entries, ensuring unidentified transactions are investigated and allocated correctly
Creating, updating, and maintaining records using internal systems and Microsoft Excel
Communicating with customers by telephone, email, post, and occasionally face-to-face
Supporting the wider team with administrative tasks as required

Fulltime

Operational Support Officer

Operational Support Officer - Wigan Our client, a reputable organisation within...

Location

United Kingdom , Wigan

Salary:

12.86 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational skills with attention to detail
Excellent communication skills, both face-to-face and over the phone
Ability to handle sensitive information with confidentiality
Proactive approach to problem-solving and risk identification
Ability to work effectively within a team and under pressure

Job Responsibility

Undertake all administrative tasks to prepare for, facilitate, and conclude hearings
Support users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs
Use HMCTS service scripts and knowledge articles to direct users to appropriate services, ensuring clear and specific information is provided
Follow complaints procedures, support users through the process, and update systems as required
Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and respond promptly to issues
Process work using standard operating procedures to meet performance targets and maintain service standards
Handle case files with accurate data entry, secure information management, and compliance with data retention protocols
Manage jury service tasks, including selection, deferrals, attendance, and expenses
Assist with listing and scheduling to optimise judicial time and respond to urgent matters
Provide judicial support such as diary management and administrative assistance

Fulltime

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...

Location

United Kingdom , Barrow in Furness

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational and administrative skills
Excellent communication skills, with the ability to support diverse users
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to risk identification and problem-solving
Experience in customer service or administrative roles is desirable
Knowledge of court or legal processes is a plus

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
Supporting complaint procedures, assisting users through the process, and updating relevant systems
Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
Processing work according to standard procedures to meet performance and service standards
Managing case files with accurate data entry and secure information handling
Handling jury service tasks, including scheduling, deferrals, and expense processing
Assisting with listing and scheduling to ensure judicial efficiency
Providing judicial support such as diary management and administrative assistance

Fulltime

Operational Support Officer

Our client, a reputable organisation within the HMCTS, is hiring for a dedicated...

Location

United Kingdom , Gateshead

Salary:

12.86 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational skills with attention to detail
Excellent communication skills, capable of supporting diverse user needs
Ability to handle sensitive information securely and professionally
Experience in administrative or customer service roles, ideally within a legal or government setting
Proficiency with standard office systems and procedures
A proactive approach to problem-solving and risk management
Commitment to delivering high standards of service and compliance

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Providing users and stakeholders with support via face-to-face engagement, telephone (incoming and outbound), and written correspondence, including those with complex needs
Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive accurate, tailored information
Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as needed
Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate responses when required
Processing work in line with standard operating procedures to meet performance and service standards
Managing case files with accurate data entry, secure information handling, and compliance with retention policies
Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
Providing judicial support through diary management and administrative assistance

Fulltime

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