Operational Support Officer Job at Brook-St Hiredonline (Preston)

Job Description

Join Our Client as a Full-Time Temporary Administration Officer in Preston! Are you organised, customer-focused, and eager to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Administration Officer to join their team in Preston until March 2027. This is a fantastic opportunity to contribute to vital judicial processes while developing your administrative skills.

Job Responsibility

Handling all administrative tasks to prepare for, facilitate, and conclude hearings
Providing clear, supportive information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
Using HMCTS service scripts and knowledge articles to guide users to the right services
Supporting users through complaints procedures, updating systems, and managing risks related to HMCTS buildings
Processing work according to standard procedures to meet performance and service standards
Managing case files with accurate data entry and secure information handling
Overseeing jury service tasks such as selection, deferrals, and attendance tracking, including expense processing
Assisting with court listing and scheduling to ensure judicial efficiency
Providing judicial support through diary management and administrative assistance
Supporting enforcement activities, including financial assessments and report generation
Contributing to health and safety measures, including facility checks and safety governance.

Requirements

Strong organisational skills and attention to detail
Excellent communication skills, with the ability to support diverse users
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to problem-solving and risk management
Experience in administrative roles or customer service is beneficial
A commitment to delivering high standards of service.

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Operational Support Officer

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