CrawlJobs Logo
Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Operational Support Officer

United Kingdom, Manchester 12.86 - 13.25 GBP / Hour · Job Posted May 11, 2026
Apply Position
Job Link Share

Job Description

Operational Support Officer - Public Sector Location: Manchester Pay: £12.86 per hour, rising to £13.25 per hour after 12 weeks Type: Temporary, 28 hours/week (Tuesday to Friday) We are currently recruiting for an Operational Support Officer to join a busy and rewarding public sector environment supporting the delivery of justice across England and Wales. This is a varied and fast-paced role where you'll be helping court and tribunal users, supporting hearings, and ensuring services run smoothly day to day. You'll work closely with colleagues, judicial office holders, and partner agencies while providing excellent customer service to members of the public. No two days are the same, making this an ideal opportunity for someone who enjoys problem-solving, working with people, and being part of a team that makes a real difference.

Job Responsibility

  • Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
  • Handling face-to-face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
  • Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
  • Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
  • Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
  • Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
  • Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
  • Responding professionally to sensitive or challenging situations and escalating issues where appropriate
  • Supporting hearing room activity by assisting judicial office holders, preparing case materials, and ensuring hearings run smoothly on the day

Requirements

  • Reliable and well-organised, capable of managing a busy workload
  • Confident communicator across various channels
  • Proficient in Microsoft Office and digital systems
  • Calm, professional, and resilient under pressure
  • A strong team player with keen attention to detail
  • Passionate about delivering excellent customer service

What we offer

  • Support an essential public service and make a positive impact
  • Gain valuable experience within the justice and Civil Service environment
  • Develop transferable administrative and operational skills
  • Be part of a meaningful role that benefits communities and individuals
Brook-St Hiredonline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operational Support Officer

8 matching positions

Operational Support Officer

We are recruiting an Operational Support Officer (AO) to join a busy court envir...
Location
Location
United Kingdom , Salisbury
Salary
Salary:
12.86 - 13.21 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong IT literacy, including Microsoft Office
  • Excellent communication skills (written and verbal)
  • Well organised with strong attention to detail
  • Able to remain calm under pressure
  • Demonstrates patience and professionalism
  • Customer service experience is essential
  • Previous administrative experience is required
  • Must have prior work experience (no complete beginners)
Job Responsibility
Job Responsibility
  • Supporting the smooth running of court sessions
  • Guiding and assisting court users, visitors, and legal professionals
  • Calling cases and ensuring participants are present when required
  • Maintaining order and professionalism within courtrooms
  • Delivering excellent customer service in a sensitive and sometimes pressurised environment
  • Data input and updating internal systems
  • Responding to queries from court users and stakeholders
  • General administrative support to the wider team
  • Using Microsoft Office and other IT systems effectively
  • Ensuring accurate and timely processing of documentation
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...
Location
Location
United Kingdom , Barrow in Furness
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support diverse users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to risk identification and problem-solving
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus.
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
  • Supporting complaint procedures, assisting users through the process, and updating relevant systems
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
  • Processing work according to standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing and scheduling to ensure judicial efficiency
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - Public Sector (Isle of Wight Combined Court) PO30 ...
Location
Location
United Kingdom , Isle of Wight
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enhanced DBS check
  • Three years of employment references
Job Responsibility
Job Responsibility
  • Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
  • Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
  • Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required
  • Collate and organise court files and documentation
  • Assist in ensuring proceedings run efficiently
  • Record outcomes accurately and complete data entry tasks
  • Communicate effectively with court users and senior stakeholders
  • Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
  • General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - HMCTS Location: Bristol Civil and family justice c...
Location
Location
United Kingdom , Bristol
Salary
Salary:
12.86 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • Excellent communication skills, with the ability to engage effectively with a diverse range of users
  • Ability to follow procedures accurately and handle sensitive information securely
  • Proactive approach to problem-solving and risk awareness
  • Experience in customer service or administrative roles is desirable
  • Knowledge of court or legal processes is a plus but not essential
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
  • Processing work according to standard operating procedures to meet performance targets and uphold service standards
  • Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
  • Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support such as diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - HMCTS Location: Stockport Are you organised, deta...
Location
Location
United Kingdom , Stockport
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to engage effectively across multiple contact methods
  • Ability to handle sensitive information with discretion and maintain confidentiality
  • Proactive approach to problem-solving and risk management
  • Knowledge of court or legal processes is desirable but not essential
  • No specific formal qualifications are required, but a background in administrative or customer service roles is beneficial
  • Experience with case management or court procedures is advantageous
Job Responsibility
Job Responsibility
  • Undertaking administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing users and stakeholders with information or signposting them to appropriate support via face-to-face, telephone, and written correspondence, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating relevant systems as required
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
  • Processing work using standard operating procedures to meet performance targets and uphold service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols
  • Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support, including diary management and administrative assistance
Read More
Arrow Right

Operational Support Officer

Operational Support Officer (HMCTS) - Sunderland Our Client is hiring for a repu...
Location
Location
United Kingdom , Sunderland
Salary
Salary:
12.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational and administrative skills
  • Excellent communication skills, with the ability to support users with diverse needs
  • Ability to follow procedures accurately and work effectively under pressure
  • Good IT skills, including data entry and document management
  • A proactive approach to safety and risk management
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Providing users and stakeholders with clear guidance and support via face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
  • Processing work in line with standard operating procedures to meet performance targets and maintain service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
  • Providing judicial support through diary management and administrative assistance
  • Fulltime
Read More
Arrow Right

Operational Support Officer

Operational Support Officer - HMCTS (Preston) Our client, a reputable governmen...
Location
Location
United Kingdom , Preston
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills, with the ability to engage effectively across multiple contact channels
  • Excellent organisational skills and attention to detail
  • Ability to follow procedures accurately and handle sensitive information securely
  • A proactive approach to problem-solving and risk management
  • Experience in customer service or administrative roles is desirable
  • Knowledge of health and safety protocols is a plus
  • Ability to work collaboratively within a team and adapt to changing priorities
Job Responsibility
Job Responsibility
  • Prepare for, facilitate, and record all types of hearings, ensuring smooth proceedings
  • Provide users and stakeholders with information or signpost them to appropriate support via face-to-face, telephone, and written communication
  • Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific support
  • Follow complaints procedures, support users through resolution processes, and update case management systems as needed
  • Identify risks related to HMCTS buildings, inform the Senior Person on Site, and respond promptly to safety concerns
  • Process work according to standard operating procedures to meet performance targets and maintain service standards
  • Handle case files with accurate data entry, secure information management, and compliance with retention policies
  • Manage jury service tasks, including scheduling, deferrals, and expense processing
  • Assist with listing and scheduling to optimise judicial time and respond to urgent matters
  • Provide judicial support such as diary management and administrative assistance
Read More
Arrow Right

Operational Support Officer

Our client, a reputable organisation within the HMCTS, is hiring for a dedicated...
Location
Location
United Kingdom , Gateshead
Salary
Salary:
12.86 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills with attention to detail
  • Excellent communication skills, capable of supporting diverse user needs
  • Ability to handle sensitive information securely and professionally
  • Experience in administrative or customer service roles, ideally within a legal or government setting
  • Proficiency with standard office systems and procedures
  • A proactive approach to problem-solving and risk management
  • Commitment to delivering high standards of service and compliance
Job Responsibility
Job Responsibility
  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing users and stakeholders with support via face-to-face engagement, telephone (incoming and outbound), and written correspondence, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive accurate, tailored information
  • Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as needed
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate responses when required
  • Processing work in line with standard operating procedures to meet performance and service standards
  • Managing case files with accurate data entry, secure information handling, and compliance with retention policies
  • Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time and respond to urgent matters
  • Providing judicial support through diary management and administrative assistance
  • Fulltime
Read More
Arrow Right