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Operational Support Officer

United Kingdom, Salisbury 12.86 - 13.21 GBP / Hour · Job Posted May 28, 2026
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Job Description

We are recruiting an Operational Support Officer (AO) to join a busy court environment in Salisbury. This is a dual-role position, offering a 50/50 split between court ushering duties and administrative support. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently balance both front-facing and administrative responsibilities.

Job Responsibility

  • Supporting the smooth running of court sessions
  • Guiding and assisting court users, visitors, and legal professionals
  • Calling cases and ensuring participants are present when required
  • Maintaining order and professionalism within courtrooms
  • Delivering excellent customer service in a sensitive and sometimes pressurised environment
  • Data input and updating internal systems
  • Responding to queries from court users and stakeholders
  • General administrative support to the wider team
  • Using Microsoft Office and other IT systems effectively
  • Ensuring accurate and timely processing of documentation

Requirements

  • Strong IT literacy, including Microsoft Office
  • Excellent communication skills (written and verbal)
  • Well organised with strong attention to detail
  • Able to remain calm under pressure
  • Demonstrates patience and professionalism
  • Customer service experience is essential
  • Previous administrative experience is required
  • Must have prior work experience (no complete beginners)
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