Operational Support Officer

• Assisting with the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready
• Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
• Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs
• Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
• Supporting scheduling, listings, jury administration, and other operational activities to ensure efficient service delivery
• Working collaboratively with colleagues, judicial office holders, and external stakeholders to provide a professional and effective service
• Responding professionally to sensitive situations and escalating issues when necessary

• Reliability and strong organisational skills to manage a busy workload
• Confidence in communicating with diverse audiences
• Proficiency in Microsoft Office and digital systems
• Calmness and professionalism under pressure
• A team-oriented approach with keen attention to detail
• Passion for delivering excellent customer service

Previous experience in administration or the public sector is desirable but not essential

• The chance to support vital public services and make a real difference
• Valuable experience within the justice system and Civil Service environment
• Opportunities to develop transferable administrative and operational skills
• Meaningful work that positively impacts communities and individuals