Operational Support Officer Job at Brook-St Hiredonline (Gateshead)

Operational Support Officer

We are recruiting an Operational Support Officer (AO) to join a busy court envir...

Location

United Kingdom , Salisbury

Salary:

12.86 - 13.21 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong IT literacy, including Microsoft Office
Excellent communication skills (written and verbal)
Well organised with strong attention to detail
Able to remain calm under pressure
Demonstrates patience and professionalism
Customer service experience is essential
Previous administrative experience is required
Must have prior work experience (no complete beginners)

Job Responsibility

Supporting the smooth running of court sessions
Guiding and assisting court users, visitors, and legal professionals
Calling cases and ensuring participants are present when required
Maintaining order and professionalism within courtrooms
Delivering excellent customer service in a sensitive and sometimes pressurised environment
Data input and updating internal systems
Responding to queries from court users and stakeholders
General administrative support to the wider team
Using Microsoft Office and other IT systems effectively
Ensuring accurate and timely processing of documentation

Fulltime

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...

Location

United Kingdom , Barrow in Furness

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational and administrative skills
Excellent communication skills, with the ability to support diverse users
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to risk identification and problem-solving
Experience in customer service or administrative roles is desirable
Knowledge of court or legal processes is a plus.

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
Supporting complaint procedures, assisting users through the process, and updating relevant systems
Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
Processing work according to standard procedures to meet performance and service standards
Managing case files with accurate data entry and secure information handling
Handling jury service tasks, including scheduling, deferrals, and expense processing
Assisting with listing and scheduling to ensure judicial efficiency
Providing judicial support such as diary management and administrative assistance

Fulltime

Operational Support Officer

Operational Support Officer - Public Sector (Isle of Wight Combined Court) PO30 ...

Location

United Kingdom , Isle of Wight

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Enhanced DBS check
Three years of employment references

Job Responsibility

Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required
Collate and organise court files and documentation
Assist in ensuring proceedings run efficiently
Record outcomes accurately and complete data entry tasks
Communicate effectively with court users and senior stakeholders
Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants

Fulltime

Operational Support Officer

Operational Support Officer - HMCTS Location: Bristol Civil and family justice c...

Location

United Kingdom , Bristol

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent communication skills, with the ability to engage effectively with a diverse range of users
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to problem-solving and risk awareness
Experience in customer service or administrative roles is desirable
Knowledge of court or legal processes is a plus but not essential

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs
Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required
Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly
Processing work according to standard operating procedures to meet performance targets and uphold service standards
Managing case files with accuracy, ensuring secure data handling and compliance with retention policies
Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
Providing judicial support such as diary management and administrative assistance

Fulltime

Operational Support Officer

Operational Support Officer - HMCTS Location: Stockport Are you organised, deta...

Location

United Kingdom , Stockport

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational and administrative skills
Excellent communication skills, with the ability to engage effectively across multiple contact methods
Ability to handle sensitive information with discretion and maintain confidentiality
Proactive approach to problem-solving and risk management
Knowledge of court or legal processes is desirable but not essential
No specific formal qualifications are required, but a background in administrative or customer service roles is beneficial
Experience with case management or court procedures is advantageous

Job Responsibility

Undertaking administrative tasks to prepare for, facilitate, and conclude hearings
Providing users and stakeholders with information or signposting them to appropriate support via face-to-face, telephone, and written correspondence, including those with complex needs
Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance
Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating relevant systems as required
Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
Processing work using standard operating procedures to meet performance targets and uphold service standards
Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols
Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
Providing judicial support, including diary management and administrative assistance

Operational Support Officer

Operational Support Officer (HMCTS) - Sunderland Our Client is hiring for a repu...

Location

United Kingdom , Sunderland

Salary:

12.86 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational and administrative skills
Excellent communication skills, with the ability to support users with diverse needs
Ability to follow procedures accurately and work effectively under pressure
Good IT skills, including data entry and document management
A proactive approach to safety and risk management

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
Providing users and stakeholders with clear guidance and support via face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs
Using HMCTS service scripts and knowledge articles to direct users to relevant services and information
Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required
Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns
Processing work in line with standard operating procedures to meet performance targets and maintain service standards
Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees
Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently
Providing judicial support through diary management and administrative assistance

Fulltime

Operational Support Officer

Operational Support Officer - HMCTS (Preston) Our client, a reputable governmen...

Location

United Kingdom , Preston

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong communication skills, with the ability to engage effectively across multiple contact channels
Excellent organisational skills and attention to detail
Ability to follow procedures accurately and handle sensitive information securely
A proactive approach to problem-solving and risk management
Experience in customer service or administrative roles is desirable
Knowledge of health and safety protocols is a plus
Ability to work collaboratively within a team and adapt to changing priorities

Job Responsibility

Prepare for, facilitate, and record all types of hearings, ensuring smooth proceedings
Provide users and stakeholders with information or signpost them to appropriate support via face-to-face, telephone, and written communication
Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific support
Follow complaints procedures, support users through resolution processes, and update case management systems as needed
Identify risks related to HMCTS buildings, inform the Senior Person on Site, and respond promptly to safety concerns
Process work according to standard operating procedures to meet performance targets and maintain service standards
Handle case files with accurate data entry, secure information management, and compliance with retention policies
Manage jury service tasks, including scheduling, deferrals, and expense processing
Assist with listing and scheduling to optimise judicial time and respond to urgent matters
Provide judicial support such as diary management and administrative assistance

Operational Support Officer

Join Our Client's Team as a Full-Time Temporary Operational Support Officer in B...

Location

United Kingdom , Barrow in Furness

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong organisational and administrative skills
Excellent communication skills, with the ability to support diverse users
Ability to follow procedures accurately and handle sensitive information securely
Proactive approach to risk identification and problem-solving
Experience in customer service or administrative roles is desirable
Knowledge of court or legal processes is a plus

Job Responsibility

Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings
Providing excellent support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information
Supporting complaint procedures, assisting users through the process, and updating relevant systems
Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed
Processing work according to standard procedures to meet performance and service standards
Managing case files with accurate data entry and secure information handling
Handling jury service tasks, including scheduling, deferrals, and expense processing
Assisting with listing and scheduling to ensure judicial efficiency
Providing judicial support such as diary management and administrative assistance

Fulltime

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