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Operational Support Officer

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Brook-St Hiredonline

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Location:
United Kingdom , Stoke-on-Trent

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.86 - 13.25 GBP / Hour
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Job Description:

Operational Support Officer - Public Sector (Covering Stoke Family Court, and North Staffordshire Justice Centre where required) ST1 3BP Pay: £12.86 per hour (rising to £13.25 after 12 weeks) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) however some flexibility may be required Contract: Temporary, ongoing until the end of October 2026 (with potential for extension) Fully onsite Are you an organised, detail-oriented professional with excellent communication skills? We're looking for an Operational Support Officer to join a busy Public Sector team based in the heart of Stoke. Please note travel to other hearing centres within the local area, including Newcastle-under-Lyme will be necessary where required. This is a fantastic opportunity to play an important role in supporting the operational delivery of a high-quality service, supporting the delivery of justice, both in and outside of court operations.

Job Responsibility:

  • Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
  • Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
  • Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required
  • Collate and organise court files and documentation
  • Assist in ensuring proceedings run efficiently
  • Record outcomes accurately and complete data entry tasks
  • Communicate effectively with court users and senior stakeholders
  • Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
  • General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants

Requirements:

  • Excellent verbal and interpersonal communication skills
  • Confident and professional demeanour
  • Strong organisational and multitasking abilities
  • Proficiency in Microsoft Office applications
  • Flexible, reliable, and proactive approach to work
  • Enhanced DBS check
  • Three years of employment references

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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