Job Description
Operational Support Officer - Wigan Our client, a reputable organisation within the HMCTS, is currently hiring for an Operational Support Officer based in Wigan. This is a fantastic opportunity to join a dedicated team providing vital administrative and customer service support within the justice system. What you'll be doing: * Undertake all administrative tasks to prepare for, facilitate, and conclude hearings. * Support users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs. * Use HMCTS service scripts and knowledge articles to direct users to appropriate services, ensuring clear and specific information is provided. * Follow complaints procedures, support users through the process, and update systems as required. * Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and respond promptly to issues. * Process work using standard operating procedures to meet performance targets and maintain service standards. * Handle case files with accurate data entry, secure information management, and compliance with data retention protocols. * Manage jury service tasks, including selection, deferrals, attendance, and expenses. * Assist with listing and scheduling to optimise judicial time and respond to urgent matters. * Provide judicial support such as diary management and administrative assistance. * Support enforcement activities, including financial assessments and fine collection, and produce basic reports. * Contribute to health and safety operations, including facility checks, issue logging, and safety governance. What you'll bring: * Strong organisational skills with attention to detail. * Excellent communication skills, both face-to-face and over the phone. * Ability to handle sensitive information with confidentiality. * Proactive approach to problem-solving and risk identification. * Experience in administrative or customer service roles is desirable. * Knowledge of health and safety procedures is advantageous. * Ability to work effectively within a team and under pressure. This role offers a rewarding environment where your skills will contribute directly to the justice process. If you're organised, customer-focused, and eager to support a vital public service, we encourage you to apply today!
