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Operational Support Officer

United Kingdom, Preston · Job Posted June 10, 2026
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Job Description

Operational Support Officer - HMCTS (Preston) Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Preston. This role offers a meaningful opportunity to support the justice system through excellent customer service and administrative expertise. This is a fantastic opportunity to make a difference within the justice system, supporting fair and efficient court processes. If you're organised, empathetic, and eager to contribute to public service, we'd love to hear from you!

Job Responsibility

  • Prepare for, facilitate, and record all types of hearings, ensuring smooth proceedings
  • Provide users and stakeholders with information or signpost them to appropriate support via face-to-face, telephone, and written communication
  • Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific support
  • Follow complaints procedures, support users through resolution processes, and update case management systems as needed
  • Identify risks related to HMCTS buildings, inform the Senior Person on Site, and respond promptly to safety concerns
  • Process work according to standard operating procedures to meet performance targets and maintain service standards
  • Handle case files with accurate data entry, secure information management, and compliance with retention policies
  • Manage jury service tasks, including scheduling, deferrals, and expense processing
  • Assist with listing and scheduling to optimise judicial time and respond to urgent matters
  • Provide judicial support such as diary management and administrative assistance
  • Support enforcement activities, including financial assessments and producing basic reports
  • Contribute to health and safety operations, including facility checks, issue logging, and safety governance

Requirements

  • Strong communication skills, with the ability to engage effectively across multiple contact channels
  • Excellent organisational skills and attention to detail
  • Ability to follow procedures accurately and handle sensitive information securely
  • A proactive approach to problem-solving and risk management
  • Experience in customer service or administrative roles is desirable
  • Knowledge of health and safety protocols is a plus
  • Ability to work collaboratively within a team and adapt to changing priorities

Nice to have

  • Experience in customer service or administrative roles
  • Knowledge of health and safety protocols
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