Operational Support Officer

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearings
• Providing clear guidance and support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
• Using HMCTS service scripts and knowledge articles to direct users to relevant services
• Supporting users through complaints procedures, ensuring swift responses to prevent escalation
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site
• Processing work using standard procedures to meet performance and service standards
• Managing case files with accurate data entry and secure information handling
• Handling jury service tasks, including scheduling, deferrals, and expense processing
• Assisting with listing, scheduling, and judicial support tasks
• Supporting enforcement activities, including financial assessments and fine collection
• Contributing to health and safety operations, including safety checks and issue logging

• Strong customer service skills, with the ability to communicate clearly and empathetically
• Excellent organisational skills and attention to detail
• Ability to follow procedures accurately and handle sensitive information securely
• Good problem-solving skills and the ability to work under pressure
• Proven ability to manage multiple tasks efficiently
• Knowledge of health and safety procedures
• Commitment to confidentiality and data protection
• Successful completion of background and clearance checks, including DBS, reference, and address verification

Experience in administrative or support roles is desirable