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Brook-St Hiredonline Logo Brook-St Hiredonline · Public Sector

Operational Support Officer

United Kingdom, Cheshire 12.86 - 13.25 GBP / Hour · Job Posted May 14, 2026
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Job Description

Operational Support Officer - Reputed Client in Chester. Are you organised, customer-focused, and ready to support the justice system? Our client, a respected organisation within the HMCTS, is hiring for a full-time temporary Operational Support Officer in Chester. This role offers a 3-month contract with potential for extension, working 37 hours per week, Monday to Friday. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks.

Job Responsibility

  • Undertaking administrative tasks to prepare for, facilitate, and conclude hearings
  • Providing clear guidance and support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs
  • Using HMCTS service scripts and knowledge articles to direct users to relevant services
  • Supporting users through complaints procedures, ensuring swift responses to prevent escalation
  • Identifying risks related to HMCTS buildings and informing the Senior Person on Site
  • Processing work using standard procedures to meet performance and service standards
  • Managing case files with accurate data entry and secure information handling
  • Handling jury service tasks, including scheduling, deferrals, and expense processing
  • Assisting with listing, scheduling, and judicial support tasks
  • Supporting enforcement activities, including financial assessments and fine collection
  • Contributing to health and safety operations, including safety checks and issue logging

Requirements

  • Strong customer service skills, with the ability to communicate clearly and empathetically
  • Excellent organisational skills and attention to detail
  • Ability to follow procedures accurately and handle sensitive information securely
  • Good problem-solving skills and the ability to work under pressure
  • Proven ability to manage multiple tasks efficiently
  • Knowledge of health and safety procedures
  • Commitment to confidentiality and data protection
  • Successful completion of background and clearance checks, including DBS, reference, and address verification

Nice to have

Experience in administrative or support roles is desirable

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