Operational Support Officer (Court Usher Focus)

Operational Support Officer (Court Usher Focus) Exeter Law Courts, Southernhay Gardens, Exeter, EX1 1JL £12.86 per hour Full-time | Temporary (Approx. 6 months) Enhanced DBS required Start: ASAP About the Role We are currently recruiting Operational Support Officers to join a busy court environment at Exeter Law Courts. This role is primarily focused on court ushering duties, supporting the smooth and professional running of court hearings, alongside some general administrative responsibilities. This is an excellent opportunity for someone who is confident, organised, and calm under pressure, and who is interested in working within the justice system. Key Responsibilities Court Ushering (Primary Focus) Acting as the main point of contact for court users, ensuring a professional and respectful environment Calling parties into courtrooms for hearings Keeping parties appropriately separated when required Providing clear updates to court users regarding hearing times, delays, and room changes Preparing and setting up courtrooms ahead of hearings Supporting judges, legal professionals, and court staff to ensure proceedings run smoothly Managing waiting areas and ensuring order within the court building Handling sensitive situations with discretion and professionalism Administrative Duties (Secondary) Inputting and updating information on internal systems Responding to general enquiries (in person, email, and phone) Managing emails and correspondence Carrying out general office and clerical tasks Skills & Experience Strong communication and interpersonal skills Ability to remain calm and professional in a busy, sometimes pressurised environment Good organisational skills and attention to detail Confident using IT systems Ability to work both independently and as part of a team Proactive with a positive, "can-do" attitude About You We are looking for someone who is: Friendly, approachable, and patient Confident when dealing with members of the public Comfortable working in an environment where sensitive and sometimes difficult matters are discussed Professional, reliable, and adaptable Additional Information This position is subject to an Enhanced DBS check The role is fully site-based (no hybrid working) Immediate start available Apply Now If you're looking for a rewarding role where you can play a vital part in supporting court proceedings and public service, we'd love to hear from you.