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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Operational Support Officer (Court Usher Focus)

United Kingdom, Exeter 12.86 - 13.21 GBP / Hour · Job Posted May 28, 2026
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Job Description

Operational Support Officer (Court Usher Focus)\n\nExeter Law Courts, Southernhay Gardens, Exeter, EX1 1JL\n£12.86 per hour\nFull-time | Temporary (Approx. 6 months)\nEnhanced DBS required\nStart: ASAP\n\nAbout the Role\n\nWe are currently recruiting Operational Support Officers to join a busy court environment at Exeter Law Courts. This role is primarily focused on court ushering duties, supporting the smooth and professional running of court hearings, alongside some general administrative responsibilities.\n\nThis is an excellent opportunity for someone who is confident, organised, and calm under pressure, and who is interested in working within the justice system.

Job Responsibility

  • Acting as the main point of contact for court users, ensuring a professional and respectful environment
  • Calling parties into courtrooms for hearings
  • Keeping parties appropriately separated when required
  • Providing clear updates to court users regarding hearing times, delays, and room changes
  • Preparing and setting up courtrooms ahead of hearings
  • Supporting judges, legal professionals, and court staff to ensure proceedings run smoothly
  • Managing waiting areas and ensuring order within the court building
  • Handling sensitive situations with discretion and professionalism
  • Inputting and updating information on internal systems
  • Responding to general enquiries (in person, email, and phone)
  • Managing emails and correspondence
  • Carrying out general office and clerical tasks

Requirements

  • Strong communication and interpersonal skills
  • Ability to remain calm and professional in a busy, sometimes pressurised environment
  • Good organisational skills and attention to detail
  • Confident using IT systems
  • Ability to work both independently and as part of a team
  • Proactive with a positive, 'can-do' attitude
  • Enhanced DBS required
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