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Great Western Hospitals NHS Foundation Trust Logo Great Western Hospitals NHS Foundation Trust · Health and Beauty

Operational Support Manager - Breast, Urology & General Surgery

United Kingdom, Swindon 31049.00 - 37796.00 GBP / Year · Job Posted March 04, 2026
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Job Description

An opportunity has arisen to join the General Surgery, Urology and Breast team as an Operational Support Manager. The post holder will be responsible for ensuring the smooth and efficient running of the daily administration service and will assist the Assistant General Manager & Performance and Operations Manager to ensure key performance, quality and financial targets are met.

Job Responsibility

  • Deputise for the Service Operations Manager, covering all aspects of the job as required when absent
  • Work closely with the Service Operations Manager on all aspects of waiting list management, performance and administration
  • Act as line manager to administrative teams
  • Utilise problem-solving and analytical skills to co-ordinate all operating theatre bookings for consultant team
  • Deal with often complex information on a daily basis and maintain patient and staff confidentiality

Requirements

  • Degree level qualification or equivalent experience
  • IT Literate to include Microsoft Office and Spread sheets
  • Evidence of Continuing Professional Development in related subject
  • Demonstrable working knowledge of Microsoft packages (esp. Word, Excel and Outlook)
  • Experience of managing a team and proven achievement of targets through team working
  • Experience of operational management at a senior level
  • Prioritisation and workload management
  • Staff and team work management
  • Proven ability to problem solve

Nice to have

  • Supervisory management qualification
  • Previous relevant NHS experience in a supervisory position
  • Project management experience
  • Customer focus experience, ability to deal with complaints and challenging / upset patients
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