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An opportunity has arisen to join the General Surgery, Urology and Breast team as an Operational Support Manager. The post holder will be responsible for ensuring the smooth and efficient running of the daily administration service and will assist the Assistant General Manager & Performance and Operations Manager to ensure key performance, quality and financial targets are met.
Job Responsibility:
Deputise for the Service Operations Manager, covering all aspects of the job as required when absent
Work closely with the Service Operations Manager on all aspects of waiting list management, performance and administration
Act as line manager to administrative teams
Utilise problem-solving and analytical skills to co-ordinate all operating theatre bookings for consultant team
Deal with often complex information on a daily basis and maintain patient and staff confidentiality
Requirements:
Degree level qualification or equivalent experience
IT Literate to include Microsoft Office and Spread sheets
Evidence of Continuing Professional Development in related subject
Demonstrable working knowledge of Microsoft packages (esp. Word, Excel and Outlook)
Experience of managing a team and proven achievement of targets through team working
Experience of operational management at a senior level
Prioritisation and workload management
Staff and team work management
Proven ability to problem solve
Nice to have:
Supervisory management qualification
Previous relevant NHS experience in a supervisory position
Project management experience
Customer focus experience, ability to deal with complaints and challenging / upset patients