Operational Support Lead Analyst Job at Citi (O'Fallon)

Job Description

The Ops Support Lead Analyst role is a senior lead position. This role supports the Financial Services Investigations (FSI) team and is responsible for providing oversight of enterprise-wide and business-related projects that affect FSI. This role is responsible for driving Project outcomes aligned to Financial Services Investigation strategy and vision in accordance with USCC Core Operations. The overall objective of this role is to ensure the seamless delivery of Project targets supporting FSI processes and ensuring adequate controls, infrastructure, and resource are in place to support those processes. This role will work with Issue and Project management teams to provide requirements and ensure deliverables are completed timely, with immediate focus on Personal Installment Loan (PIL) projects. This role will validate sustainability of newly established processes from Projects, including PIL process(es) and activity, while also assisting Finance teams with Balance Sheet account mapping for Project related activity.

Job Responsibility

Support Product and Finance initiatives relating to Personal Installment Loan, Balance Sheet account mapping, with ability to design flows and speak to architecture constraints/benefits for new processes arising from FSI projects
Articulate Project expectations and ability to concisely explain process enhancements and strategic initiatives to Senior Leadership
Key stakeholder and FSI project participant, ensuring adequate control design for new processes, and that existing processes are not compromised when Project implements
Analyze and calculate needed capacity to ensure Project optimizes productivity, improves inventory throughput, and that the Project outcome is in accordance with business requirements
Provide continuous iterative exploration of project related data and review impacted FSI processes and procedures to improve operational performance in tandem with implementing strategic initiatives
Ensure timely and accurate responses for Project deliverables and escalate risk as appropriate
Proactive identification and use of risk management practices within supported projects that reduce exposure and fortify efficiency
Collaborate with Issue Management groups and open Issue Corrective Action Plans as necessary
Provide input and apply methodologies that ensure FSI Project deliverables are provided on time and ability to collaborate across business lines to influence positive outcomes
Support Account Owner of Balance Sheet General Ledger accounts, as necessary, and adhere to the Balance Sheet Substantiation governance framework (proper month-end close)
Review FSI Project methodologies and practices that they align with audit expectation
Ensure Project and resulting process functions operate at the highest standard of quality, minimizing Regulatory risks, while ensuring customers have positive experience with the product
Execute based on facts and drawing from a diverse range of internal and external sources in complicated, unique, and dynamic situations
Data driven decision making
Negotiate internally, able to recommend next course of action to senior management, with ability to navigate and engage in business appropriate confrontation with business partners to advocate for proper, business aligned, outcomes
Appropriately assess risk prior to implementing changes to a process, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Autonomous and able to exercise independent judgement, with ability to present/speak as an expert to senior stakeholders and fellow team members

Requirements

6-10 years of experience
Experience in project management position related to Product or Operations functions is preferred
Experience in Finance, Banking, or Accounting
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Nice to have

Experience in project management position related to Product or Operations functions is preferred
Master's degree preferred

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Citi - All Job Offers

Select Country

Operational Support Lead Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Operational Support Lead Analyst

Senior Support Operations Analyst

Lead Analyst for Cash Services Operations

Assessment & Design Lead Analyst

Revenue Operations Analyst

Cross-disciplinary Controls Sr. Lead Analyst

Rec & Proofing Lead Analyst

Cross-disciplinary Controls Lead Analyst

Help Desk Support - Team Lead

Our AI answers in your language