Operational Support Lead Analyst

• Serve as technical authority for an area within the business providing advice and counsel
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Communicate regularly with all Operations teams and departments
• Maintain knowledge of Citi's operational procedures and best practices
• Analyze existing operational processes and apply creativity to complex situations
• Perform User Acceptance Testing and platform rollouts
• Lead projects across multiple Operations areas
• Serve as analytical and/or procedural expert and coach lower level team members
• Exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and/or other team members
• Assess risk when business decisions are made

• 6-10 years of experience
• Experience in developing risk management programs
• Experience identifying all significant processes, risks, and assessing key controls and monitoring
• Banking Experience - knowledge of bank regulations such as E and Z
• Risk and Control experience
• Disputes and Mitigation experience
• GAP Analysis
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor's degree/University degree or equivalent experience

Master's degree preferred

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards