Operational Support Coach Job at MJ QUINN INTEGRATED SERVICES LTD

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Operational Support Coach

The individual will deliver coaching on a one-to-one basis in accordance with an...

Location

United Kingdom , North Wales

Salary:

35000.00 GBP / Year

MJ QUINN INTEGRATED SERVICES LTD

Expiration Date

July 31, 2026

Requirements

Experience in a similar role
Proven background experience in coaching telecoms engineers
Ensure staff follow H&S Policies
Maintain audit-ready Site Safety File
Organise site to minimise risk
Ensure RAMS, PPE, and documentation maintained
Lead by example and report incidents

Job Responsibility

Deliver coaching on a one-to-one basis in accordance with an agreed plan based on the full spectrum of MIS reports
Support new engineers within the allocated area
Work with Service Delivery Operational teams to improve quality and safety in the network and drive customer centric behaviour
Roll out in-field changes to process, new ways of working and new equipment changes, re-assessments, and restoration of revoked licences
Promote a positive and professional image of the department by adhering to company policies, procedures, and standards
Raise and follow up on non-conformance reports
Work safely within MJ Quinn’s values and operational policies
Maximise performance and delivery of individual engineers through high quality, supportive coaching interventions
Provide feedback to Management Team on all coaching interventions
Make full use of the FPQS system for recording visits and registering issues and resolutions

What we offer

33 days including Bank Holidays
Standard Benefits Package

Fulltime

Operational Support Senior Analyst

The Ops Sup Sr. Analyst is an intermediate level position responsible for provid...

Location

United States , San Antonio

Salary:

70720.00 - 106080.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Influence decisions through advice and counsel as well as facilitate services to others in area
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits

Fulltime

CF Technical Support Quality Coach German Speaker (VOIS)

We are seeking a Technical Support Quality Coach to support the Customer Fulfilm...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English
Strong coaching and mentoring capability, able to support others in developing technical confidence and performance
Experienced in troubleshooting and operational environments, with 1–4 years’ relevant exposure
Analytical and confident in presenting insights and performance findings clearly
A strong communicator who collaborates effectively across teams
Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous

Job Responsibility

Develop and maintain structured technical learning paths aligned to Customer Fulfilment KPIs and troubleshooting standards
Identify knowledge gaps, analyse training needs, and design targeted development plans
Conduct regular quality and performance reviews to ensure operational and quality standards are consistently met
Provide ongoing technical coaching and mentoring, supported by monthly individual performance and quality reports
Support new joiners through mentoring and coaching to ensure a smooth transition from learning to live operations
Ensure technical information and processes remain accurate, current, and effective for customer support
Contribute ideas for process optimisation and automation in line with technology updates

What we offer

Exposure to complex TV and Fixed Network technologies within a global organisation
The opportunity to shape technical capability and quality standards across a Customer Fulfilment team
A collaborative working environment that values knowledge-sharing and continuous improvement

Fulltime

Director Supply Chain Planning Transformation

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organ...

Location

United States , Redmond

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in project management, operations, or engineering
OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 8+ years experience in project management, operations, or engineering
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Partnership and Collaboration Builds cross-team coordination and a business-engineering community to solve complex process and technology challenges, deliver solutions, and align key stakeholders
Coaches the team to influence stakeholders and secure support for the solution vision, strategy, and roadmap
Oversees engagement to define requirements, align priorities, resources, dependencies, and decisions, track business value and ROI, and prioritize complex projects against strategic and practical constraints
People Management Delivers results through empowerment and accountability by modeling culture and values, coaching toward clear objectives and cross-boundary success, and supporting talent growth, retention, and development
Portfolio/Project Management Mentors the team to manage end-to-end schedules, enforce accountability, and align work, dependencies, and resources across projects
Oversees risk mitigation, resource allocation, progress reporting, and communications for large-scale initiatives
Solution Definition and Design Ensures the team understands and prioritizes complex problems and solution areas
Directs identification of opportunities and privacy, compliance, and employee experience needs that support business goals, and oversees stakeholder alignment to validate priorities and accelerate delivery
Sets direction for translating complex opportunities into business requirements and ensuring they are clearly translated for engineering teams
Defines success criteria and metrics for high-impact solutions, including KPIs, OKRs, and adoption, engagement, and latency measures

Fulltime

Area Relief Concrete Plant Supervisor

We are currently seeking an Area Relief Concrete Plant Supervisor to support Con...

Location

United Kingdom , Cardiff

Salary:

Not provided

Breedon Group plc

Expiration Date

Until further notice

Requirements

General mechanical/electrical understanding of machinery equipment within the concrete plant
identify faults and report accordingly
flexible, proactive and versatile approach to work
energetic hands-on approach
ability to anticipate problems and consider a solution
ability to negotiate and work collaboratively with colleagues
experience of plant operations

Job Responsibility

Carry out daily checks of all safety critical equipment
operate loading shovels to re-stock storage bins and stockpile aggregate deliveries
ensure focused, proactive communication of potential near miss/hazards
ensure production in line with customer specification and required technical standards
manage all constituent material stocks and reorder as required
daily checks carried out and recorded as required by environmental permits
manage and control truck mixer/tipper/cement tanker drivers
supervise and manage external contractors
maintain high standards of site housekeeping and some daily preventative maintenance
coach and mentor operational staff and drive operational improvements

What we offer

Business Use Van
Digital GP
25 days holiday plus bank holidays
Contributory Pension Scheme
Holiday Buy Scheme
Volunteer Scheme
Share Save Scheme
Life Assurance
Enhanced Maternity, Adoption & Paternity Scheme
Health & Wellbeing Initiatives

Fulltime

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