Operational Support Coach Job at MJ QUINN INTEGRATED SERVICES LTD (North Wales)

New

Operational Support Coach

Location

United Kingdom

Salary:

35000.00 GBP / Year

MJ QUINN INTEGRATED SERVICES LTD

Expiration Date

July 31, 2026

Requirements

Experience in a similar role
Proven background experience in coaching telecoms engineers

Job Responsibility

To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards
Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved
To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities
Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness
Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams
Make full use of the FPQS system for recording visits and registering issues and resolutions
Support new engineers helping them adapt to the working environment and developing their skills and aptitude
Support engineers in life in the understanding of new products
Help them with training on new products
Deliver local training in the form of coaching workshops as required

What we offer

33 days including Bank Holidays
Standard Benefits Package

Fulltime

Operational Support Senior Analyst

The Ops Sup Sr. Analyst is an intermediate level position responsible for provid...

Location

United States , San Antonio

Salary:

70720.00 - 106080.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Influence decisions through advice and counsel as well as facilitate services to others in area
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

Fulltime

Supervisor, Operational Support

The Supervisor, Operational Support is responsible for leading and developing cr...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree or 4–6 years of progressive supervisory or leadership experience in operations, field support, dispatch, project management, or customer service environments
Minimum of 2+ years of direct people leadership experience
Demonstrated experience leading teams through change and process transformation
Strong leadership, coaching, conflict resolution, analytical, and problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic environment
Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams, PowerPoint) and reporting tools including Power BI
Strong written and verbal communication skills with the ability to influence across teams
Self-directed with the ability to make sound decisions with limited supervision

Job Responsibility

Directly supervise and manage teams of up to 15–20 employees across multiple functions, including Project Managers, BSW Designers, Field Technicians, and/or dispatch and work management roles
Hire, onboard, train, coach, and develop employees to meet performance, quality, and customer experience standards
Conduct monthly, mid-year, and annual performance evaluations, including coaching plans and corrective action when required
Foster a positive, inclusive, and accountable work environment that supports engagement, retention, and continuous improvement
Ensure customer orders and projects are accurate, properly prioritized, and completed on time in alignment with SLAs and business commitments
Oversee workload balancing, dispatching, and capacity management to maximize efficiency and throughput
Set performance goals, monitor productivity, and actively coach team members toward targets
Manage daily operations while balancing multiple priorities and concurrent projects
Handle and resolve escalations from internal partners and customers using sound judgment and de-escalation techniques
Maintain a customer-centric approach while balancing operational and business needs

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits

Fulltime

CF Technical Support Quality Coach German Speaker (VOIS)

We are seeking a Technical Support Quality Coach to support the Customer Fulfilm...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English
Strong coaching and mentoring capability, able to support others in developing technical confidence and performance
Experienced in troubleshooting and operational environments, with 1–4 years’ relevant exposure
Analytical and confident in presenting insights and performance findings clearly
A strong communicator who collaborates effectively across teams
Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous

Job Responsibility

Develop and maintain structured technical learning paths aligned to Customer Fulfilment KPIs and troubleshooting standards
Identify knowledge gaps, analyse training needs, and design targeted development plans
Conduct regular quality and performance reviews to ensure operational and quality standards are consistently met
Provide ongoing technical coaching and mentoring, supported by monthly individual performance and quality reports
Support new joiners through mentoring and coaching to ensure a smooth transition from learning to live operations
Ensure technical information and processes remain accurate, current, and effective for customer support
Contribute ideas for process optimisation and automation in line with technology updates

What we offer

Exposure to complex TV and Fixed Network technologies within a global organisation
The opportunity to shape technical capability and quality standards across a Customer Fulfilment team
A collaborative working environment that values knowledge-sharing and continuous improvement

Fulltime

New

After School Program Manager

At Kamaʻāina Kids, our After School Program Managers are the heart of each schoo...

Location

United States , Kailua / Kaneohe (Windward)

Salary:

22.00 - 26.00 USD / Hour

Kamaaina Kids

Expiration Date

Until further notice

Requirements

At least 18 years old
High school diploma or GED
Experience working with and leading groups of children
Strong communication and leadership skills
Positive attitude and dependable work ethic
Availability Monday–Friday afternoons

Job Responsibility

Lead an after-school program serving elementary-age keiki
Coach, mentor, and support Group Leaders and Aides
Create a fun, welcoming environment where children feel safe and engaged
Plan activities including games, enrichment, homework support, and outdoor play
Build positive relationships with families, school staff, and your team
Manage daily attendance, communication, and site operations
Help develop future leaders while creating an amazing experience for every child

What we offer

Up to 75% childcare discounts
College tuition assistance up to $1,000 per semester
Paid time off and holiday pay
Paid training
401(k) with company match

Parttime

New

Assistant Laundry Manager

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the laundry, housekeeping, or related professional area.

Job Responsibility

Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Ensures consistent workflow to minimize peaks and valleys in production
Brings issues to the attention of the department manager and Human Resources as necessary
Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals
Works effectively with the Engineering department on Laundry equipment maintenance needs
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Operates all department equipment as necessary and reports malfunctions

Fulltime

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Operational Support Coach

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