Operational Support Chef Job at Butlin's (Hemel Hempstead)

Job Description

The role will play a key function in supporting resort culinary teams to consistently deliver high-quality dishes in line with the recipes specified in Starchef or by our franchise partners (retail). This role will focus on driving improvements in food quality and guest satisfaction by ensuring strict adherence to recipe standards and enhancing operational skills through targeted training and support.

Job Responsibility

Supporting chefs in delivering exceptional guest experiences through consistent food quality
Monitoring and improving key performance indicators related to food cost, wastage, and margin
Holding teams accountable to ensure operational standards and recipe compliance are met
Collaborating with venues to identify and address gaps in culinary execution and training
Supporting resort teams in compliance to H&S and FSMS policy through regular audit routines
Supporting resorts to achieve operational excellence by auditing recipe and dish accuracy, food presentation and quality to drive standards and NPS scores
Auditing venue standards to ensure high standards of cleanliness, good food technical practises and health and safety procedures are always followed
Supporting L&D with identifying chefs’ skills gaps to improve team skills, competency and develop chef knowledge
Responsible for admin tasks to add and update all recipes in e.g. Starchef, TenKites and DateCodeGenie
Responsible for providing all pre-launch menu and recipe details to support a successful menu launch, with ongoing support and training for consistent menu execution
Ensure food safety regulations are strictly adhered to
Supporting the Technical Food Safety Team with ensuring accurate food allergen visibility to guests
Supporting the Finance Business Partner in understanding margin performance against theoretical GP targets
Supporting Procurement in advising best equipment to aid commercial performance and maximise profitability via product consolidation with clear plans to reduce redundant stock
Supporting Procurement with ongoing food quality reviews, product selection and substitution sign off to drive costs down whilst retaining food quality
Supporting Proposition with occasional menu dish development
Aware of TI/NPS scores for food quality and supports changes to help improve scores and reduce guest problems
Supporting resort leadership with reviewing action plans following issues identified through audits
Supporting franchise venues with BOH operations to drive quality and brand standard compliance

Requirements

Knowledge of food production processes and techniques
Operational knowledge of multi-site high-volume kitchen environments – buffet & retail
Experience in introducing operational improvements to grow food quality scores
Sound knowledge of HACCP, Food Safety, and Health & Safety standards
Level 4 food safety
Able to manage multiple priorities and adapt quickly to changing requirements
Ability to influence and inspire teams across multiple sites
High standards and attention to detail
Flexible approach
Great communication skills
Problem solving attitude

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Operational Support Chef

Job Description

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