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Marston Holdings is looking for an enthusiastic and well-organised Operational Services Co-Ordinator to join our busy Operational Services team. This role is ideal for someone who thrives in a structured, fast-paced environment and takes pride in delivering accurate, high-quality administrative support. As an Operational Services Co-Ordinator, you will play a key part in the smooth running of our operations. You’ll be responsible for managing day-to-day administrative tasks, handling inbound and outbound calls, and ensuring cases are progressed efficiently and professionally. You will work closely with clients, enforcement agents, and internal teams to resolve queries, update case management systems, and maintain clear, effective communication throughout the process.
Job Responsibility:
Managing electronic case updates and maintaining accurate records
Responding to enquiries from enforcement agents and clients in a timely and professional manner
Coordinating the removal of goods and liaising with key partners
Carrying out audits and providing performance reports to management
Working towards individual and team targets while adhering to procedures and controls
Requirements:
Strong administrative and organisational skills
Excellent attention to detail and effective time management
Clear, professional communication skills
A proactive team player with the ability to work independently
Previous experience is desirable but not essential
What we offer:
Healthcare Cash Plan
A wide range of staff benefits to suit your lifestyle, including retail, travel, and wellbeing discounts
Life insurance
24 days annual leave plus bank holidays
Cycle to Work scheme
Bronze apprenticeship and upskilling programme
Enhanced maternity and paternity packages (subject to eligibility)
Pension contributions
A clear progression pathway with opportunities to increase your earnings