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Marston Holdings is seeking an Operational Services Administrator to join our Criminal Fines, Liability Orders and Road Traffic team. This is a fast-paced and rewarding role, working with a range of stakeholders to support operational delivery and achieve positive outcomes.
Job Responsibility
Managing a varied caseload and helping drive cases through to resolution
Acting as a key point of contact for clients, enforcement agents and internal departments
Investigating queries, resolving issues and identifying practical solutions
Coordinating activities with external partners, including enforcement agents, auction houses and service providers
Maintaining accurate case records and ensuring information is updated promptly
Supporting operational performance through effective administration and organisation
Working collaboratively with colleagues to achieve team objectives and service standards
Requirements
Highly organised with excellent attention to detail
Strong communicators who can build positive relationships with a variety of stakeholders
Confident managing multiple priorities and working to deadlines
Proactive, adaptable and keen to learn new skills
Comfortable working both independently and as part of a team
Passionate about delivering excellent service and achieving positive outcomes
What we offer
Hybrid working opportunities
Full training provided
Clear career progression pathways
Opportunities to increase earnings through development and progression
Overtime opportunities available
Healthcare Cash Plan
Retail, travel and wellbeing discounts
Life insurance
Competitive annual leave entitlement
Enhanced maternity and paternity benefits (subject to eligibility)